Eloquent Customer Service Representative: Basel and Home Office 80-100%

About the job

Are you trilingual, resilient, and enjoy customer contact? Then join us, we support and develop you - and look forward to your application.

We are Callpoint - an owner-managed Swiss call centre - and we care for our employees and customers with passion and commitment. With us, you have finally arrived.

• You handle customer concerns, orders, and complaints by phone and impress with your competence
• You process written customer enquiries and emails flawlessly
• You look after a wide range of Swiss and international customers
• Working hours from Monday to Sunday between 07:00 and 22:00 in shift work

• Swiss German is your mother tongue
• French and Italian fluent in spoken and written (at least level B2/C1 mandatory)
• Good PC skills are a requirement
• You are looking for a hybrid working model, where you can also work from home after the probation period
• A clean criminal record and debt enforcement register extract are required for employment

• Pleasant working atmosphere, thorough training and individual support
• Attractive employment conditions according to the collective labour agreement of the contact centre industry
• After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years
• Start by arrangement, workload 80 - 100% possible
• Home office possible after the induction phase (probation period)

Have we piqued your interest? Then I look forward to your online application!

If you have any questions, Marion Sägesser is available at 058 201 15 88 or at marion.saegesser@callpoint.ch for you.