ICT Supporter (m/f) Eastern and Central Switzerland Region (80-100%)
Ost und Zentralschweiz
Key information
- Publication date:09 October 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Ost und Zentralschweiz
Job summary
Join SmartLiberty as an ICT Supporter in Central Switzerland! Enjoy remote work and flexibility.
Tasks
- Provide ICT support both remotely and on-site in care homes.
- Conduct annual maintenance and document results effectively.
- Handle 1st and 2nd-level support inquiries independently.
Skills
- EFZ qualification in IT or equivalent, with strong IT skills.
- Excellent customer orientation and solution-driven approach.
- Good knowledge of new technologies and strong communication skills.
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ICT Supporter (m/f) Eastern and Central Switzerland Region (80-100%)
- -Home-Office--
SmartLiberty as a Company
SmartLiberty is an innovative company of the Nexus Switzerland group (www.nexus-schweiz.ch), specializing in developing intelligent digital security and communication solutions for the healthcare and long-term care sector. Our mission is to optimize care processes so that caregivers have more time for residents while increasing their freedom and safety. With state-of-the-art technology and a strong focus on user-friendliness, we support care facilities in working more efficiently and sustainably.
The Role
You are a central part of our project and support team and take care of our customers in Eastern and Central Switzerland. About 70% of your time is spent directly on-site in retirement and nursing homes, where you perform annual maintenance, solve technical challenges, and assist with commissioning. The rest of the time you work remotely – either from home office or in our office in Wallisellen – and respond to support requests by phone or email. If you get stuck, our experienced experts are there to help. And just as you are there for your colleagues when they need you.
Tasks
- You ensure smooth ICT support – remote and on-site.
- You perform annual maintenance and document the results.
- You independently handle 1st and 2nd level support requests.
- You are part of our 24/7 support team and ensure system availability.
- You actively communicate with our customers and find solutions that help them.
- You contribute ideas to further develop our support processes and advance digitalization in care.
Skills
- EFZ training as an IT specialist or telematics technician (or equivalent)
- Independent and structured working style
- Good IT knowledge and interest in new technologies
- Swiss German native speaker and good English skills
- Ability to adapt to different types of interlocutors, enjoyment in dealing with people
- Customer orientation, solution thinking, and a driving license (category B)
Responsibilities
- You maintain customer satisfaction at a high level – or raise it to a new one.
- You plan and carry out annual maintenance independently (after training).
- You adhere to agreed SLAs and ensure reliability.
Apply today!
We look forward to your application. Please send all applications only via the application form.
What we offer
Flexible working hours
5 weeks of vacation, part-time work possible, and flexible working hours with remote office options.
Development and Career
You want to further educate yourself in your field. We are happy to cover the costs.
Family
Family-friendly working hours, 16 weeks maternity leave, 20 days paternity leave.
Parking
Our offices in Le Landeron have a free covered parking space for our employees.
Company Events
We love to work, but we also love to celebrate. We organize 2-3 team events annually.
