Biel/Bienne
Clerk in Order Management & Administration 80 – 100 %
- 08 October 2026
- 80 – 100%
- Permanent position
- Biel/Bienne
Job summary
Join DIHAWAG, a dynamic service company in Biel, specializing in tools. Enjoy a supportive work environment and growth opportunities.
Tasks
- Handle customer inquiries and process orders via multiple channels.
- Ensure smooth order fulfillment from placement to delivery.
- Manage invoicing and create export and shipping documents.
Skills
- Completed commercial training or equivalent qualification required.
- Strong customer service skills and experience in sales support.
- Proficiency with ERP systems and MS Office applications essential.
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About the job
Your tasks:
- Receiving and processing customer enquiries and orders (by phone, email, via webshop and reception)
- Telephone and personal customer/supplier contact
- Ensuring smooth order processing from order to delivery
- Invoicing as well as preparation of export, shipping and customs documents
- Deadline monitoring and coordination with purchasing and logistics
- Maintaining customer data in the ERP system
- General administrative tasks such as correspondence and document filing
Your profile:
- Completed commercial training or a comparable qualification
- Several years of professional experience in internal sales, order management or a similar role
- High customer and service competence
- Confident handling of ERP systems and common MS Office applications
- Reliable, proactive personality with fluent German and French (Italian an advantage)
- Independent, structured, precise and service-oriented working style
We offer – more than just a workplace:
- A varied position with room for initiative and responsibility
- A pleasant and team-oriented working environment
- Short decision-making paths and uncomplicated cooperation in an owner-managed company
- Modern and secure workplace in an innovative company with long-term prospects
- Contemporary and attractive employment conditions
Would you like to create a tangible added value for our customers with your commitment and become part of a motivated team? Then we look forward to receiving your complete application documents and are happy to answer any questions.
DIHAWAG | Zürichstrasse 15 | 2504 Biel/Bienne | T +41 32 344 60 60
Ms Özlem Berkpinar | hr@dihawag.ch | www.dihawag.ch
DIHAWAG is a dynamic, successful service company in the field of cutting tools and clamping technology based in Biel.
To strengthen our team, we are looking for a responsible and committed personality as
"Together we move more! Become part of a leading company that focuses on quality, continuity and first-class solutions."
