Mobile IT Technician

About the job

Assist user environment technicians in the preparation and distribution of mobile IT equipment.

Provide Level 1 and Level 2 support to users and manage service requests (travel and equipment deliveries, tidying).

Mobile IT Technician - User Environment

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Performs the initial installation of equipment (mobile tools and accessories), and installs updates according to defined procedures.

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Ensures the operation of mobile equipment to guarantee their functionality upon distribution.

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Maintains the technical inventory of all equipment for which they have been responsible.

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Handles and manages incidents and service requests assigned to them on mobile tools in compliance with defined procedures (known errors).

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Performs tidying and deliveries as needed.

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Assists with the use of installed equipment and software.

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Understands and applies risk management and data protection principles to limit identified risks, and records and reports identified non-conformities related to security and data protection.

Requirements

Profile

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Federal Certificate of Competence (CFC) as an IT operator, equivalent or higher qualification

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Previous professional experience in a similar position is an advantage

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Good knowledge of Android

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Good general technical knowledge as well as standards and procedures in the field

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Ideally knowledge of Mobile Device Management tool (Workspace One)

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Rigour, autonomy, punctuality and organisational skills

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Team spirit and customer orientation, good interpersonal, collaboration and communication skills (feedback, etc.)

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Good prioritisation and stress management

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Car driving licence (Category B) essential