Sales Back Office Employee 100% (m/f/d) with Focus on Hotel & Contract Business

About the job

With our brands BICO and happy, we pursue the mission of creating well-being and health for everyday life through the best sleep. We continuously research, develop, and produce new solutions for perfected sleep concepts. In our manufactory in Schänis, we rely on traditional craftsmanship and modern technologies to manufacture first-class mattresses and beds that meet the highest standards.

Your tasks

• Responsibility for the back office processing of our hotel and contract orders from order entry to on-time delivery in close cooperation with our field sales team
• Maintenance and support of our key accounts as well as our trade partners throughout the DACH region in close cooperation with our field sales team
• Recording customer orders and processing inquiries via various channels
• Ensuring a high level of service and solution-oriented communication
• Maintenance of conditions and master data
• Close cooperation with internal departments such as production, purchasing, field sales, and customer service

Your profile

• Several years of professional experience in sales back office, customer service, or a comparable position
• Very good language skills in German, French, and English (Italian is an advantage)
• Confident handling of ERP systems and common MS Office applications
• Strong customer and service orientation, high solution orientation, communication skills, and ability to work in a team
• Independent, structured working style with high self-motivation

Our offer

• Versatile and demanding hub function with high personal responsibility in an international environment at the production site in Schänis
• Varied activities thanks to indirect and direct sales channels as well as the entire value chain in our company
• Short decision-making paths thanks to direct cooperation with all relevant areas at the site
• Open and personal working atmosphere
• Attractive employee discounts as well as above-average social benefits and pension fund solutions
• Good accessibility by public transport (Schänis/Bilten) and car (40 minutes from Zurich, directly at the motorway exit)
• Free parking spaces & e-charging stations
• A working environment known for excellent products and the leading brands BICO and happy

Become part of our mission "for a deeply healthy sleep"!

www.bico.ch/jobs