Customer Service Advisor (all)
- 25 August 2026
- 100%
- Permanent position
- French (Native language), English (Fluent), German (Intermediate)
About the job
100%
A consulting service combining empathy and competence makes all the difference. As a customer advisor at SWICA, you actively contribute to the satisfaction of our clients. Your personal development is also important to us. With the SWICA Market Academy and support for obtaining the AFA insurance intermediary diploma, your growth will be continuous – within a motivated team where your ideas will be valued and can grow with you.
Your workplace
Geneva
A consulting service combining empathy and competence makes all the difference. As a customer advisor at SWICA, you actively contribute to the satisfaction of our clients. Your personal development is also important to us. With the SWICA Market Academy and support for obtaining the AFA insurance intermediary diploma, your growth will be continuous – within a motivated team where your ideas will be valued and can grow with you.
Customer Service Advisor (all)
How you contribute to health
- Manage contact points within deadlines in the areas of telephone, email, postal codes, task processing from the CRM, and physical mail
- Advise and sell insurance solutions tailored to the client’s needs
- Ensure optimal service aimed at customer satisfaction and portfolio maintenance
- Prepare offers and correspondence in the private client sector
- Follow up and actively process sent offers
- Apply measures aimed at portfolio retention and customer recovery
- Communicate decisions regarding risk analysis to clients
What sets you apart
- Commercial apprenticeship certificate (CFC) or equivalent training
- Experience in insurance or brokerage
- AFA Certification
- Clean criminal record and debt enforcement office extract
- Excellent oral and written communication in French and English, German is an asset
- Very good command of common IT tools
- Sense of discretion and confidentiality
- Ability to communicate easily, interpersonal skills
- Autonomy, professional awareness and initiative
Why SWICA
- We believe in kindness. That is why we place open-mindedness, respect and trust at the heart of our professional daily life. We act, take responsibility and focus our thinking on solutions. Hand in hand with our clients. That is why we have been number 1 in customer satisfaction for years.
- We trust you and encourage your autonomy. With annualised working hours, at least five weeks’ holiday and the possibility to take unpaid leave, you have time for yourself when you need it.
- We value your work and reward it, with fleet discounts at various car manufacturers, an annual allowance and generous contributions to basic and supplementary insurance costs, for you and your family.
- We offer you prospects. With our generous continuing education programme, we support your professional and personal development, in your current role and for your future ambitions.
- Because health comes first. With our corporate health management system and regional offers, we look after your well-being. And in case of health problems: 100% net salary continuation.
- We think long term. With three savings plans, a coordination deduction based on the employment rate and benefits well above the legal minimum, your pension provision is well secured.
Your workplace
Geneva
Any questions?
Véronique Gessler will be happy to assist you.
021 619 48 01
