Technician / Supporter Control Systems / SCADA (m/f/d) 80-100%

About the job

Your tasks...

1. Customer support and troubleshooting

• Support requests: Receiving and processing support requests (1st and 2nd level support) via telephone and e-mail.
• Error analysis: Systematic analysis and resolution of faults in customer systems related to our control systems, including conducting test setups.

2. System maintenance and support

• Operation and maintenance: Support and maintenance of control system applications at customers, both via portal, remotely and partly on site.
• Order processing: Handling of prioritised and scheduled orders from the internal ticketing system regarding adjustments, extensions of customer projects and fault rectification.

3. Development and optimisation

• Test environments: Setting up and independently conducting tests in test environments to support the development department with customer issues.
• Utility programmes: Creating utility programmes/scripts for testing software/applications and/or optimising processes (also for customers).

4. Project implementation and documentation

• Commissioning: Supporting project engineers during the commissioning of new systems for special tasks.
• Documentation: Creating and updating tickets, system documentation and instructions.

What you bring with you...

For this exciting role you bring the following qualities:

• Completed technical basic training, e.g. as an automation technician, electronics technician or IT specialist EFZ.
• Initial professional experience in technical support, IT system support or automation environment is an advantage.
• Good IT knowledge in Windows and Linux environments as well as in network technology.
• Experience with PLC controls or control systems is a plus.
• You are a communicative and patient personality with a strong customer and service orientation.
• Your working style is independent, structured and solution-oriented.
• Confident German language skills in spoken and written form as well as good English skills. French skills are an advantage.

We offer:

• Flat hierarchy with short decision-making paths
• Interesting, responsible and independent work
• Exciting projects with state-of-the-art technologies
• Lots of freedom for co-determination opportunities
• Further training opportunities
• Flexible working hours
• 5 weeks holiday
• Workplace: Belp

Have we sparked your interest?

Then we look forward to receiving your complete application dossier with cover letter, CV, certificates and photo as well as your salary expectations (gross/annual).