Outlet Manager - Permanent Contract 100% with accommodation possibility during the probation period

About the job

Located on the 7th floor of the Hôtel Beaulac, a superior 4-star establishment, WAVES is our iconic rooftop, offering a spectacular view of Lake Neuchâtel, the Alps, and the city. Recognised among the most beautiful rooftops in Switzerland and Europe, WAVES is much more than a restaurant and bar: it is a true destination where gastronomy, cocktails, music, atmosphere, and hospitality come together.

We are currently looking for a passionate Outlet Manager who is deeply hands-on and ready to take a key role in the development of WAVES.

Your mission:

As Outlet Manager, you are the conductor of the WAVES experience.

Present on the ground, you ensure the quality of service, smooth operations, and customer satisfaction. You lead a team including front-of-house and bar staff, developing their skills through close management based on leading by example, trust, and empowerment.

You are also a true ambassador for our customers. You get to know our regulars, identify their preferences, and create a personalised relationship to turn every visit into a memorable experience.

Finally, you actively contribute to the commercial performance and development of WAVES by working on upselling, customer loyalty, and the evolution of the offer.

Outlet Manager - Permanent Contract 100% with accommodation possibility during the probation period

Management & Operations

• Supervise, train, motivate, and develop the front-of-house and bar team
• Participate in recruitment, integration, training, and evaluation of staff
• Organise schedules and adapt resources according to activity forecasts
• Ensure smooth service, especially during busy periods
• Develop a culture of performance, responsibility, and operational excellence
• Participate in the implementation and continuous improvement of the establishment’s F&B operational standards
• Be capable of ensuring managerial and operational continuity as needed

Customer Experience & Quality

• Be constantly present on the floor and maintain an overall view of the dining room, bar, and customer experience
• Anticipate customer needs and ensure the team is attentive to consumption signals, empty glasses, waiting times, and unexpressed requests
• Train and coach teams to develop active observation and a true culture of anticipation
• Ensure every customer is attended to at the right moment without having to systematically call on staff
• Guarantee smooth, attentive, and personalised service, particularly during busy times
• Develop a privileged relationship with regular customers and know their habits and preferences
• Master and convey to the team the entire WAVES offer: dishes, products, drinks, and cocktails
• Supervise the setup, atmosphere, and cleanliness of the outlet to continuously guarantee Hôtel Beaulac standards
• Contribute to harmonising the customer experience and service standards across all the hotel’s F&B activities

Performance and Development

• Increase turnover through upselling, loyalty, and offer optimisation
• Monitor financial performance, personnel costs, and key outlet indicators
• Participate in tracking main F&B KPIs and identify improvement opportunities
• Contribute to preparing activity forecasts, budgets, and action plans aligned with the establishment’s objectives
• Optimise stocks, orders, and inventories
• Analyse additional staffing needs based on activity and turnover forecasts
• Be proactive in proposing menu, cocktail, event, atmosphere, and customer experience evolutions

Collaboration & Compliance

• Work closely with the Kitchen, Events, Marketing, and F&B Management
• Ensure smooth coordination with different departments to guarantee a coherent F&B experience
• Contribute to implementing procedures, standards, and best F&B practices within the establishment
• Ensure compliance with hygiene and safety standards, notably HACCP
• Ensure adherence to internal procedures and standards

Your profile:

Above all, we are looking for a personality who will embody the identity and energy of WAVES.

• Proven experience in high-end catering or hospitality, with management experience
• Excellent presentation, natural charisma, and genuine sense of hospitality
• Positive leadership and ability to unite, motivate, and develop a team
• Strong customer orientation and a keen interest in hands-on work
• Developed commercial sense and understanding of profitability challenges
• Good understanding of the various trades and challenges of an F&B department
• Excellent organisation, anticipation skills, and stress resistance
• Ability to analyse performance and translate data into concrete actions
• Proficiency with management and point-of-sale tools; knowledge of MICROS, Lightspeed, or Mirus is desirable
• Fluent in French and English, both spoken and written; German is an asset

What we offer you

• A genuine opportunity for internal advancement within Hôtel Beaulac
• Responsibility for an iconic and recognised rooftop
• An exceptional working environment with breathtaking views of Lake Neuchâtel and the Alps
• A role with high autonomy, directly impacting customer experience and WAVES performance
• The possibility to actively participate in developing the offer and evolving the concept
• A broad view of F&B activity and the chance to contribute to cross-departmental projects within the establishment
• A passionate and ambitious team, in an environment where excellence and talent development are at the heart of our priorities

Ready to rise to the challenge?

Do you want to take the next step in your professional journey and take responsibility for a venue that is part of Hôtel Beaulac’s signature?

We are looking for a personality, a leader, and a true ambassador of the WAVES experience.

If you recognise yourself in this opportunity, we will be delighted to receive your application and especially your vision to make WAVES shine.