Regional Field Manager

Area of Responsibility

Counters and corners in department stores, independent retailers as well as assigned points of sale.

About the Position

The Field Manager – Counters & Independents controls the commercial performance and outstanding retail execution in their area of responsibility. At the same time, they take direct leadership of the Counter Managers and/or sales teams.

With a strong presence in the field, they develop talents, promote sell-out and ensure a customer experience that meets the Maison's standards.

Your Responsibilities at CHANEL

Leadership of Counter Managers and Sales Teams

· Leading, coaching and developing Counter Managers and sales teams; building a culture of performance, collaboration and outstanding customer focus.

· Identifying development needs, ensuring participation in internal training on basics and new products, as well as conducting targeted briefings and coaching.

· Setting and tracking individual and collective goals; implementing necessary development or improvement measures.

· Anticipating staffing needs, participating in recruitment and onboarding, organising temporary reinforcements and monitoring deployment plans to ensure adequate counter coverage.

· Ensuring compliance with commercial commitments and operational standards defined with partners.

Commercial Management and Performance

· Analysing sell-in and sell-out results, productivity and potential of each point of sale; developing prioritised and measurable action plans together with Counter Managers.

· Identifying commercial opportunities and risks – for example regarding categories, competition, staffing and visibility – and implementing appropriate corrective measures.

· Structured follow-up of performance and priorities; sharing analyses and recommendations.

Outstanding Retail Execution and Customer Experience

· Ensuring an exceptional customer experience and compliance with CHANEL standards at all points of sale.

· Monitoring merchandising, visual merchandising, visibility, product presentation, assortments and stock availability.

· Supporting new openings, renovations, installations and specific projects.

· Ensuring high-quality execution of product launches, sales activations and events as well as tracking results.

· Contributing to the implementation of CRM and customer loyalty initiatives.

Operational Management

· Planning field presence, visits and resources according to area priorities.

· Managing resources and investments allocated to commercial activities with a focus on efficiency.

· Maintaining strong relationships with department store management and independent retailers; negotiating local opportunities within the given framework.

· Monitoring the market, competition and best practices in the field; sharing identified opportunities with internal teams.

· Ensuring administrative follow-up and compliance with internal processes.

Desired Profile

· Solid experience in retail management, counter supervision or managing a point of sale, ideally in beauty, luxury or selective retail sectors.

· Extensive experience in recruitment, coaching and developing team performance.

· Strong commercial understanding and ability to translate result analyses into concrete actions.

· Organisational talent, independence and ability to manage multiple points of sale.

· Approachable leadership personality, diplomacy, high standards as well as excellent communication and relationship skills.

· Sensitivity to the codes of the luxury segment and to an exceptional customer experience.

· Very good skills in analysis, preparation and presentation as well as in Microsoft Office, especially Excel and PowerPoint.

· Fluent German; English and/or French are advantageous depending on the area of responsibility.