A Front Office Operations Manager on a permanent full-time contract

About the job

The Beaulac Hotel is a superior 4-star hotel with 116 rooms, ideally located on the lakeside with breathtaking views of the Alps and the city of Neuchâtel. It houses unique venues such as our panoramic Waves restaurant and bar on the 7th floor, our brasserie the Lake Side, as well as a modern conference centre.

Part of a recognised hotel group, which also includes the Ibis hotel in Thielle and the Design Hotel F6 in Geneva, the Beaulac Hotel is a benchmark in upscale hospitality.

As part of our development, we are looking for a Front Office Operations Manager on a permanent full-time contract to take operational responsibility for our Front Office and sustainably support the development of our team.

A true hands-on manager, you are the department’s point of reference and ensure service quality, smooth operations and team performance. You are also the OPERA Cloud Key User and play a central role in implementing standards, procedures, training and continuous improvement actions.

You share our values: commitment, cohesion, respect, recognition and self-improvement.

A Front Office Operations Manager on a permanent full-time contract

Your main duties:

• Supervise and organise all Front Office operations: arrivals, departures, bookings, customer requests and management of complex situations
• Manage, support and develop receptionists and Night Auditors through close management, coaching and regular feedback
• Ensure the application of service standards and develop SOPs and operational procedures for the department
• Fulfil the role of OPERA Cloud Key User: team training, daily support, data quality control and optimisation of PMS use
• Guarantee a quality customer experience, follow up VIPs, regular and corporate clients and handle sensitive complaints
• Supervise Front Office financial procedures as well as the Night Audit, in collaboration with Finance
• Develop an upselling culture and contribute to the department’s commercial performance in collaboration with Revenue Management
• Ensure effective coordination with Housekeeping, Guest Relations, Revenue Management, Finance and other hotel departments
• Identify areas for improvement, implement corrective actions and continuously evolve the Front Office organisation

Your profile:

• Proven experience in Front Office and team management in a high-standard hotel
• Excellent command of reception operations and real ability to make operational decisions
• Very good knowledge of OPERA Cloud, with the ability to train and support users as a Key User
• Experience in implementing standards, procedures and control tools
• Good knowledge of billing, payments, cash handling processes and ideally experience with Night Audit
• Strong sense of service, quality and customer experience
• Natural leadership, hands-on presence, pedagogy and ability to unite a team
• Organisation, rigour, autonomy and excellent ability to manage busy periods
• Sensitivity to Revenue Management and upselling
• French, German and English: excellent levels essential

What we offer you:

• A position of responsibility within a recognised superior 4-star hotel in Neuchâtel
• A privileged working environment, directly on the lakeside
• A role offering real autonomy and the possibility to structure and sustainably develop the Front Office
• A professional team and an environment fostering skills development
• The opportunity to actively contribute to the evolution of the customer experience and the establishment’s standards
• Possibility of accommodation during the trial period

Interested?

Would you like to join the Beaulac Hotel and actively contribute to the performance and development of our Front Office?

Send your complete application file to:

administration@beaulac.ch

We thank you for your interest in our establishment. All applications will be carefully considered.

If you do not receive a response from us within 3 weeks, please consider that your profile has not been selected for this position. However, we invite you to apply for our future opportunities if you match the profiles sought.