Customer Service Back Office Employee 60 - 80 %

04 June 2026
60 – 80%
Permanent position
Zürich

About the job

Our team in the central customer service office located directly at Zurich main station is looking for a new team member as a Customer Service Back Office Employee 60 - 80 % starting immediately or by arrangement.

Together with the team, ensuring that the telephone and written enquiries of our customers before and after purchase are answered? Are you looking for a varied position full-time or part-time? Then read on...

YOUR SPECIALITY AS A CUSTOMER SERVICE EMPLOYEE

Communicate and assist our customers by phone and email in German and French when there is a problem. Absolutely.
Process online orders via various marketplaces as well as manage returns and secondhand items. Gladly.
Our extensive outdoor range. Your home.
Communicate and assist our customers by phone in German and French when there is a problem. Absolutely.
Coordinate tasks as the daily person responsible and keep an overview of the daily business. It’s in your blood.
Maintain customer master data and process orders in our ERP system. You enjoy that too.
Participate in projects, analyse processes and rethink them. Great!
Fulfil special requests and keep a cool head in hectic situations. Part of the service.

THIS IS YOU

A completed commercial apprenticeship or several years of experience in the commercial field. It shows in your profile.
Language skills in French (level B1+). Oui, bien sûr.
Experience in customer service or complaints handling and product knowledge. That’s necessary.
Clear, friendly and solution-oriented expression, both written and spoken. Empathy is part of you.
Flexible availability. Shifts are coordinated within the team and are between 08:00-18:30 and about once a month on Saturdays. Yes, you see advantages in flexibility!
Confident handling of IT systems, ticketing software and various channels. You are used to it.
Research information in parallel, keep several enquiries in view and work in a structured way. That’s you.
Your environment describes you as reliable, self-initiated and structured. Definitely.

YOUR BENEFITS

A spirit of outdoor enthusiasts that can move mountains
Generous employee discount and attractive benefits with partners
Above-standard and part-time friendly social benefits
A 40-hour week or flexible working time models (depending on the model, up to 7.5 weeks holiday per year) and the possibility of unpaid leave
Loyalty bonus (holiday or money) every 5 years
Employee events from bivouac tours to outdoor cooking
Possibility of home office
And much more

The right equipment in your backpack? Does this role as a Customer Service Back Office employee in full-time or part-time in Zurich appeal to you?

Then we look forward to your online application.
#getoutbutright

THIS IS US

Transa Backpacking AG has been the competence centre for high-quality travel and outdoor equipment for over 45 years. The guiding principle "Get out. But right." is lived by around 500 employees. We are organised in circles and use the patterns of Sociocracy 3.0 – this ensures employees are deployed according to their skills. In the branches in Zurich, Basel, Bern, Lausanne, Lucerne, St. Gallen, Vevey and Winterthur, the two outlet branches as well as the station shop Yosemite in Zermatt, there are over 42,000 products from around 550 brands. Should products ever be damaged, we take care of them in the repair workshop in Zurich Altstetten.

MORE INFORMATION

If you have any questions, please feel free to contact Daniel from the customer service team: daniel.staenz@transa.chPlease do not send your application by email for data protection reasons.

We would like to fill this vacancy as a Customer Service Back Office employee in Zurich without the support of personnel service providers.