Neuchâtel
Yesterday
Customer Support Advisor
- 23 April 2026
- 100%
- Permanent position
- Neuchâtel
Job summary
Join BCN, a close-knit bank committed to quality service. Enjoy a supportive work environment and growth opportunities.
Tasks
- Advise clients on payment traffic, savings, and investment services.
- Help develop the private client portfolio and respond to inquiries.
- Support clients with digital banking solutions and conduct training.
Skills
- Have a commercial certificate, ideally in banking, with client-facing experience.
- Strong oral and written communication skills in French and another language.
- Team-oriented, flexible, and motivated to achieve objectives.
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About the job
Customer Support Advisor
A locally established bank firmly rooted in the canton, BCN is a human-sized bank offering quality services to its private and business clients. Proud of our commitments based on ESG principles, recognized as an eco-company and as a fair employer, we strongly contribute to the regional economic life and consider that our success is closely linked to the professional and human qualities of our employees. For you, are autonomy, commitment, responsibilities, projects, sustainable development, and training meaningful words? We would be pleased to discuss with you how they could help reveal your talents within our organization.
In our desire to continue expanding our network and to strengthen our Colombier Advisory Centers, we are looking, for a start date to be agreed upon, for a
Customer Support Advisor
Main tasks
- Advise clients in basic services such as payment transactions, savings, investments, and pension plans
- Participate in the development of the private client portfolio
- Respond to all spontaneous client requests
- Support clients with digital banking solutions
- Participate in internal controls and inventories
- Ensure proper operation of debit and credit devices as well as cash services
- Perform various administrative tasks related to the role
- Participate in the training of apprentices and new employees
Professional skills and abilities
- Commercial employee CFC, ideally in a banking environment
- Proven initial experience in a client-facing position
- Ease in advisory and sales activities
- Oral and written communication skills
- Perfect command of French and proficiency in a foreign language (German and/or English)
- Driver's license and vehicle available (in case of replacement at another site)
Personal qualities
- Enthusiastic about client contact and the banking sector
- Team spirit and great flexibility
- Positive and solution-oriented mindset
- Sense of priorities and organization
- Motivated by achieving goals
We offer
- Certified and job-oriented training
- Top-notch social benefits and attractive working conditions
- A varied job in a dynamic work environment
- A human-sized institution
Workplace / Department: Neuchâtel Littoral / Customer Support
Start date: immediately or to be agreed
Application deadline: May 24, 2026
