Zürich
Customer Service Officer & Call Mediation, Deputy Department Head 60%
- 11 September 2026
- 60%
- Zürich
Job summary
Join the Baudirektion Kanton Zürich as a Kundendienst Assistant. Contribute to a supportive work environment with great benefits.
Tasks
- Serve as the first contact point for customer inquiries.
- Coordinate calls and manage room reservations efficiently.
- Assist in directing queries to appropriate departments.
Skills
- 2-3 years of experience in customer service roles required.
- Fluent in German, with good skills in French, English, and Italian.
- Proficient in MS Office applications.
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About the job
develop | manage | administer
Building Department Canton of Zurich
60%
immediate start or by arrangement & working days: Monday, Wednesday and Thursday
Customer Service Officer & Call Mediation, Deputy Department Head
As the first point of contact for the Cantonal Administration, call mediation and customer service 3000 ensure a professional and service-oriented contact. We record concerns, provide competent information and bring the right people and offices together.
Your tasks
As the central hub of customer service and call mediation, you ensure a professional first contact – both internally and externally. You coordinate customer concerns, calls and room reservations, forward enquiries specifically to the responsible specialist departments and act as deputy for the department management.
Your profile
- 2-3 years of experience in the customer sector
- Flawless German in spoken and written form
- Good oral skills in French, English and Italian
- Good user knowledge of MS Office.
What to expect
A varied and responsible role as a central point of contact and interface. You coordinate diverse concerns and make an important contribution to a professional and smooth administrative operation. You will find a small, collegial and appreciative team where mutual support, collaboration and respectful interaction are practised.
Your contact
Astrid Romer
+41 43 259 20 61
Department Head Customer Service 3000
+41 43 259 20 61
Department Head Customer Service 3000
Dear recruitment agencies! Unfortunately, we cannot consider dossiers associated with fee demands. Only direct applications will be answered and considered in the selection process.
About us
The Real Estate Office (IMA) represents the owner for the canton’s real estate and is responsible for developing and implementing the real estate strategy. It also manages the numerous properties of the central and district administration, conducts all real estate transactions of the Canton of Zurich and advises other directorates on legal and economic matters of real estate management.
Do you want to leave a mark? If you engage with us at the Building Department, you help shape the face of the Canton of Zurich. We can offer you an exciting environment – right next to Zurich main station.
Do you want to leave a mark? If you engage with us at the Building Department, you help shape the face of the Canton of Zurich. We can offer you an exciting environment – right next to Zurich main station.
We offer…
Lunch voucher
Responsible activity
Good mobile phone subscription offers
Mobile working / home office
Workplace near main station
Your application process
Pre-selection
Initial interview
Taster day
Second interview with case study
Final decision
