Manor AG
Geneve
100% Wine Concierge (m/f/d)
- 26 September 2026
- 100%
- Geneve
Job summary
Join Manor in Genève as a dedicated Caviste 100% (m/f/d). Enjoy a dynamic work environment with great growth opportunities.
Tasks
- Provide warm customer service in the wine section.
- Offer expert advice to discerning wine customers.
- Collaborate with suppliers for effective stock management.
Skills
- Deep knowledge of wine; sommelier training preferred.
- Experience in sales or hospitality is essential.
- Fluent in French; another national language is a plus.
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About the job
Geneva | Full-time 100% | Permanent | Immediate start |100% Wine Concierge (m/f/d)
Every visit is unique, and it is precisely this uniqueness on which our service is based. Thanks to our team spirit, agility and customer proximity, Manor establishes itself as the number 1 department store for everyday life, both online and in our sales outlets. Do you enjoy dynamic environments and want to fully showcase your strengths? Then join us to shape the shopping experience of tomorrow!
To strengthen our team in the wine and spirits sector, we are immediately looking for a motivated and committed person for a permanent position at the Geneva site as a 100% Wine Concierge.
Your responsibilities
- You warmly welcome our customers and actively approach them in the wine department, with a concierge and personalised advisory approach.
- You advise our discerning customers in the wine department and assist them in their choices according to their tastes, needs and occasions.
- You manage customer relationships and orders, from order taking to follow-up, ensuring attentive, personalised and professional service.
- You respond to customer requests and enquiries by phone, email or directly in store, and ensure follow-up until their satisfaction.
- You develop and maintain a trusting relationship with a discerning clientele and actively contribute to their loyalty.
- You participate in B2B prospecting and the development of new professional clients, particularly with restaurants, hotels, companies and other partners.
- You identify business opportunities and actively contribute to the development of the wine department's turnover.
- You are able to collaborate effectively with suppliers: liaise with their representatives, identify new references and contribute to negotiations and commercial operations.
- You ensure restocking and management of orders and supplies to guarantee the availability of references, prioritising according to seasons and customer needs.
- You boost sales by participating in tastings, commercial events and promotional operations.
- You check that sales stands are complete, attractive and impeccable.
- You contribute to creating an elegant, warm and quality atmosphere in the store.
- You provide support in other adjacent departments if necessary.
Your profile
- You have in-depth knowledge of wine and can easily share your passion with a discerning clientele.
- You have preferably completed further training as a sommelier or have equivalent experience.
- You have solid experience in sales, catering, hospitality or service to a discerning clientele.
- You have a true commercial profile: you enjoy advising, developing customer relationships, identifying opportunities and closing sales.
- Ideally, you have experience in B2B prospecting and developing professional clientele.
- You are comfortable managing customer relationships, order follow-up and handling requests, and you place great importance on service quality.
- You have already managed supplier relationships, restocking and orders, and contributed to boosting sales (tastings, events, promotions).
- You have a concierge mindset: you pay attention to details, anticipate customer needs and naturally seek personalised solutions.
- You love wine and are able to share your knowledge with enthusiasm, simplicity and elegance.
- You are autonomous, organised, solution-oriented and comfortable in an environment where service quality and commercial demands are essential.
- You are able to work in a team and particularly enjoy direct contact with customers.
- You radiate positive energy and have a neat appearance.
- You speak French fluently and preferably know another national language.
Manor SA, whose headquarters are located in Basel, is the Swiss market leader in the department store sector with a market share of around 60%. In total, the company employs around 6,800 people and trains about 200 apprentices per year. Manor SA operates 56 department stores, 21 Manor Food markets and 23 Manora restaurants as well as 3 distribution centres.
