Web Supporter 100% (w/f/m)

About the job

You are the first point of contact when there are issues on our web platforms and ensure that problems are handled quickly, systematically, and solution-oriented. You coordinate incoming support requests, fix simple errors directly, and ensure that more complex cases reach the development team with the right information. This shortens resolution times, strengthens the satisfaction of our internal and external users, and frees up our development team.

Your Mission

• You take on the reception, classification, and prioritisation of incoming support requests regarding bugs, minor adjustments, and concerns from the specialist departments
• You provide 1st and 2nd level support, analyse errors, and independently resolve simple technical problems
• You prepare more complex cases in a structured manner and forward them with all relevant information to the development team
• You coordinate the triage process, assign tickets to the correct departments, and keep an eye on agreed processing times
• You keep stakeholders and users transparently informed about the current processing status and the next steps
• You create and maintain FAQs as well as internal support documentation to efficiently resolve recurring requests
• You implement minor content corrections and simple configuration adjustments directly
• You work closely with product owners, e-commerce, marketing, customer service, and the development team

Your Backpack

• You have completed a commercial or technical apprenticeship, for example as a Mediamatiker*in EFZ, or have a comparable qualification
• You have experience in customer support or in managing web applications, CMS, or e-commerce systems
• You are familiar with ticket systems such as Jira or Zendesk and can document and prioritise requests in a structured way
• You have a good basic understanding of web technologies such as HTML, CSS, and browser functionalities
• You can perform simple error analyses and know how to use, for example, the browser console for initial investigations
• You work in a structured, solution-oriented manner and keep an overview even with several simultaneous requests
• You convince with a high level of service orientation, empathy, and clear, target-group-appropriate communication
• You work independently and take responsibility for your tickets and their follow-up
• You communicate fluently in German and have good English skills

We Offer

• Day off on your birthday
• 13 monthly salaries and 5 weeks of holiday
• Attractive pension scheme: FREITAG covers 60 percent of pension fund contributions
• Profit sharing
• Training and development opportunities
• 16 weeks maternity leave & 20 days paternity leave
• Home office & remote work
• Internal and external employee events
• F-Crew discount and annual WOWcher on all FREITAG products, as well as on our NOERD canteen
• F-Worker deals with various partner companies

Your Application

Tell us something about yourself in your cover letter. Why do you think you fit with us and why do you want to work at FREITAG? What is your hidden talent, what is your favourite food, or which bike do you ride? 

FREITAG is an equal opportunity employer. Diversity, equality, and inclusion are part of our culture. A reality we always stand for and promote.