Field Service Engineer (x|w|m)

About the job

Sartorius is part of the solution in the fight against cancer, dementia and many other diseases. Our technologies help translate scientific findings faster into medicines for patients worldwide.

We are looking for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.

You too can become part of the solution. We look forward to your application.

Field Service Engineer (x|w|m)

Job Description

Become part of our Service Operations team as a Field Service Engineer (x|w|m) and take on an important role in ensuring the reliable operation of our systems at customers in Switzerland. With your technical expertise and commitment on site, you contribute to ensuring stable service processes and support our teams in focusing on what matters: better health for more people. The position is to be filled in Switzerland. You will be part of a dedicated team looking forward to shaping the future together with you.

Grow with us - your tasks

• Carrying out installations, calibrations and preventive maintenance on Sartorius devices at the customer’s site to ensure high system availability
• Technical support at the customer’s site including analysis of fault reports and implementation of appropriate corrective measures for sustainable fault resolution
• Escalation of complex technical issues to the responsible support levels as well as documentation of relevant findings according to defined processes
• Creation of complete and precise service documentation, including service reports, time tracking and expense claims, in the designated systems
• Consistent compliance with customer- and company-specific health and safety regulations during all service assignments
• Application of standardised service procedures, quality standards and guidelines to ensure service quality and process compliance

Your profile

What you bring

• A successfully completed training as an electronics technician (x|w|m), mechatronics technician (x|w|m) or comparable
• Several years of experience in technical field service, maintenance or technical support as well as confident customer handling
• Proven ability to diagnose faults and resolve issues in mechanical and electrical systems in a customer-oriented environment
• Strong communication skills and a customer-oriented working style to convey technical content clearly and professionally
• Willingness to work flexibly and adapt to changing working hours as well as willingness to travel for 4-5 days per week at the customer’s site (including overnight stays)
• Fluent German and English skills in spoken and written form are required; French skills are an advantage but not a prerequisite
• Valid driving licence

We offer

Your benefits

As a globally growing life science company listed in the MDAX and TecDAX, Sartorius offers a variety of benefits:

• Room for your personal and professional development: Mentoring, talent discussions and internal seminar offerings
• Shape from the start: Comprehensive onboarding including online platform - even before starting, workshops, "buddy" as a contact person
• Internal networking: Communities on numerous topics such as coaching, agile working and yoga, Business Women network
• Attractive conditions: Company car with private use as well as collective accident insurance, home office workplace and home office allowance
• This position is filled within Sartorius Stedim Switzerland GmbH .

We promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities and cultural backgrounds.