V-ZUG AG
ZUG
Service Contact Centre Employee
- 03 June 2026
- 100%
- Permanent position
- ZUG
Job summary
Join V-ZUG as a key player in customer service! Enjoy a dynamic environment with remote work options.
Tasks
- Engage daily with customers through calls and emails, ensuring satisfaction.
- Coordinate technician schedules and service appointments effectively.
- Proactively inform customers about repairs and build trust.
Skills
- Commercial education with relevant experience in service roles.
- Strong communication skills in German and French, additional languages a plus.
- Excellent organizational abilities, maintaining calm under pressure.
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About the job
You work 100% in Ins or Wabern – with the possibility to also work remotely
This position offers you
- You are close to our customers daily – both by phone and in writing. Here you have the opportunity to make a real impact: With a listening ear, quick solutions and a personal touch, you ensure that our customers feel in good hands from the very beginning
- You take on a central coordinating role and actively shape the daily service routine: You arrange appointments with customers and plan the assignments and daily routes of our service technicians – with plenty of scope for creativity and the possibility to truly influence processes
- You are the voice that reliably accompanies our customers: You proactively inform about repair appointments and installations, thereby building trust – even where no definitive solution yet exists
- You keep an overview in a varied daily routine: Pending orders and status lists always give you a clear picture of the situation – and the scope to take action where it matters
You bring the following to the position
- You have completed commercial training and bring several years of professional experience in a comparable role – whether in scheduling, contact centre or customer service: You know the business and understand what matters
- You excel in customer contact. You can draw on a wealth of experience in telephone customer contact and find the right tone even in difficult conversations
- You are an upbeat, communicative personality – and do not lose your composure even in hectic moments. Reliability and a positive demeanour are a matter of course for you
- You work independently, in a structured way and with a high level of organisational skill – you keep several balls in the air at once and never lose sight of the big picture
- You are proficient with common IT systems and open to continuously expanding your knowledge
- You communicate confidently in German and French – clearly, professionally and in a partnership spirit. Additional language skills are a welcome plus
Not convinced yet? V-ZUG offers you more than just a job
What are you waiting for?
Tanja Geissmann, Talent Acquisition Partner, will be happy to explain the details.
Direct dial 058 767 85 80.
We cannot consider dossiers from recruitment agencies for this vacancy. Should unsolicited dossiers nevertheless be submitted, we will not pay any placement fee.
All clear? Then apply now!
V-ZUG Customer Service
The V-ZUG Customer Service is the first point of contact for all concerns regarding our high-quality household appliances – and thus the heart of a customer experience that inspires. With professionalism, expertise and a genuine sense of our customers’ needs, we ensure that every enquiry is answered quickly, reliably and solution-oriented. Our telephone hours are from 07:30 to 12:00 and from 13:00 to 17:00 – during this time we are available to our customers.
