Service Manager

About the job

Service Administration Employee (m/f/n)

Tresolar AG, based in Baar ZG, has been active since 2010 in the field of production and efficient use of renewable energies. We develop and implement intelligent SOLAR solutions that combine technology, architecture, and sustainability. With expertise, innovative spirit, and personal collaboration, we turn buildings into local power plants. We rely on individual solutions instead of standards, genuine partnerships instead of mere customer relationships, and people who think along, coordinate, and take responsibility.

For our service department, we are looking for a structured personality who keeps an overview, reliably connects customers and technicians, and efficiently handles service cases.

These are your tasks: As a Service Administration employee at Tresolar AG, you are responsible for organising and ensuring smooth service operations in the field of solar and energy solutions. You coordinate service deployments, plan maintenance and repairs, manage scheduling, and provide first-level support to customers. This includes processing service requests, creating maintenance offers, tracking open tickets, and coordinating with suppliers and internal interfaces.

• General administrative tasks.
• First-level support and management of the service mailbox.
• Recording, coordinating, and following up on service cases until completion.
• Interface between customers, internal technicians, and external parties.
• Maintenance management and upkeep of relevant overviews.
• Clarifications with manufacturers via support portals and other communication channels.

What makes you successful:

• Service and customer orientation: Strong understanding of customer needs, high service orientation, professional complaint and conflict management, and enjoyment of direct customer contact.
• Organisation and process management: Experience in scheduling, appointment organisation, coordination of service processes, and structured handling of tickets, orders, and documentation.
• Communication and collaboration: Very good oral and written communication skills, confident appearance towards customers, suppliers, and colleagues, as well as strong team spirit.
• Commercial and technical basic knowledge: Technical interest and willingness to familiarise yourself with photovoltaics, monitoring, and support portals.
• Education and experience: Completed commercial or technical training, ideally professional experience as a hub in administration and/or service area, as well as good IT user skills (e.g., MS Office).
• Personal competencies: High problem-solving skills, initiative, careful working style, resilience during busy periods, and willingness to take responsibility for service quality and customer satisfaction.

What you can look forward to:

• Responsibility, trust, and scope for design in a growing service area.
• A team that works in partnership and shares knowledge.
• Direct exchange with customers, technicians, suppliers, and manufacturers.
• Personal and professional development in a growing company.
• A culture characterised by reliability, responsibility, and enthusiasm.

📍 Workplace: Baar ZG

📅 Start: immediately or by arrangement

💬 Questions? Feel free to contact Angela Henggeler directly