Software Support Manager

About the job

OWT is a strategy and technology consulting company, a subsidiary of Swisscom. We help our clients leverage new technologies to reshape their business, invent new products, or transform their organization.

Your mission

As a Software Support Manager, you will be the privileged technical contact point for our clients to ensure the quality, stability, and performance of our software solutions.

Your responsibilities will include:

• Analyzing, reproducing, and fixing application incidents in direct connection with development teams and clients.
• Identifying the root causes of technical problems and proposing sustainable improvements.
• Contributing to the solution code, especially for fixes, optimizations, or minor enhancements.
• Ensuring application monitoring (functional and technical) and producing regular reports on incidents, usage, and security.
• Maintaining technical documentation and enriching the shared knowledge base.
• Collaborating closely with project teams to ensure maintainability and quality of deployments.
• Possibility to evolve into a Lead role, supervising other support engineers and coordinating software support activities.

Your qualifications

With more than 8 years of experience in software development and application support, you are a pragmatic engineer, solution-oriented and focused on product quality.

• Solid experience in application support and ITSM tools.
• Good mastery of Java and the Spring framework.
• Good understanding of SQL and relational databases.
• Practical knowledge of Docker and Kubernetes environments, without being a system administrator.
• Comfortable with CI/CD pipelines and DevSecOps culture.
• Comfortable with Linux command line to read logs, configure services, and deploy applications.
• Front-end experience (TypeScript, Angular, React, HTML/CSS) is a plus.
• Excellent level of English (C1), German is an asset.

What we offer

• The opportunity to contribute to varied and unique projects, using cutting-edge technologies and for prestigious clients from very diverse sectors, from banking to medical, including watchmaking and telecommunications.
• A modern work approach, with a good balance between professional and private life.
• A work environment and career plan that promote rapid skill development and ambitious prospects.
• The chance to benefit from expert colleagues on their topics, always ready to share their expertise or constructive feedback.
• Very well-located and easily accessible offices in the center of Geneva, Lausanne, Bern & Zurich.

Join our team of passionate people and advance your career within a dynamic company with a unique culture!

Want to learn more about the OWT universe? Check out our page  LinkedIn !