SpeedCom (Schweiz) AG
Schaan
Yesterday
Head of Service Desk (m/f/d)
- 20 May 2026
- 100%
- Permanent position
- Schaan
Job summary
Join Speedcom's team as a Service Desk Leader in Schaan! Shape the future of IT support and enjoy a dynamic work environment.
Tasks
- Lead and develop the service desk team to enhance support quality.
- Ensure efficient first-level support for internal and external customers.
- Manage ticketing systems and coordinate operational tasks smoothly.
Skills
- Completed IT training or equivalent experience required.
- Strong troubleshooting and support process understanding needed.
- Excellent communication skills in German and English essential.
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About the job
Do you want to actively shape the future of Speedcom?
Are you keen to support our customers in first- and second-level support as part of a well-coordinated team of motivated IT specialists? Is your strength in troubleshooting as well as in the maintenance and development of network and server services? Are you interested in modern M365 topics such as Teams, SharePoint and Exchange Online and want to actively participate in projects? Then we definitely need to meet! Our team is looking for reinforcement, immediately or by arrangement:
Head of Service Desk (m/f/d)
Workload: 100% / Location: Schaan
What awaits you at Speedcom
- Leadership and further development of the service desk team
- Ensuring efficient and high-quality 1st-level support
- Management, prioritisation and monitoring of ticket and resource management
- First point of contact for internal and external customers with technical enquiries (phone & email)
- Coordination of the operational service desk operations and ensuring smooth processes
- Proper escalation to 2nd- and 3rd-level support (IT system technology)
- Interface and close collaboration with IT system technology and other departments
What you should bring
- Completed training in the IT field or comparable professional experience
- Solid experience in IT support or service desk environment
- Leadership experience or further training in leadership and communication is an advantage
- Strong understanding of support processes, ticketing systems and service quality
- Structured, independent and solution-oriented working style
- High sense of responsibility and organisational skills
- Communicative and team-oriented personality with assertiveness
- Very good German skills, good English skills in spoken and written form
- Driving licence category B
What makes your dream job
- Become part of a dynamic and motivated team with an open corporate culture
- Flexible and modern employment conditions offer you plenty of freedom and scope for design
- Our growth strategy opens up numerous opportunities for personal development
- Trust and appreciation are the foundations of our collaboration
- Enjoy a variety of attractive benefits, such as free snacks and drinks, individual training opportunities, discounts on our products, a free parking space and much more
We look forward to hearing from you!
Have we piqued your interest? Would you like to become part of our team? We look forward to your application, including your earliest possible starting date and salary expectations. jobs@speedcom.li . For questions, Manuel Gratl will be happy to inform you about everything else at +423 220 02 02.
