Coordinator: Client Lifecycle Management (CLM)

About the job

The start date is immediate or by arrangement.

Are you an experienced leader with a people- and customer-oriented attitude, and is sustainability important to you? Would you like to take the opportunity to engage in value-based banking through your work and contribute to the development of the Alternative Bank Switzerland?
Then we look forward to meeting you!


What to expect

• Personnel management and team development: You lead the CLM employees through dialogue, agree on individual goals and development steps, and create clear responsibilities as well as good conditions for autonomous work.

• Management of daily operations: You derive clear priorities for the CLM from the business objectives, monitor performance, quality, risks and costs, and ensure a stable operation together with the specialist responsibility.

• Participation in daily operations: Coordination and leadership tasks take up around 30%–40% of your working time. In addition, you actively contribute your experience to the operational daily business of the CLM. This keeps you close to the processes and the team and allows you to directly help shape improvements.

• Personnel and cost planning: You plan personnel deployment, manage workload and are responsible for budget and costs. In case of bottlenecks or deviations, you initiate the necessary organisational measures.

• Risk and escalation: You keep an eye on the overall risk picture of the CLM, create the organisational prerequisites for compliance with internal and regulatory requirements, and take on higher-level escalations.

• Organisation and change: You further develop roles, collaboration and work organisation in the CLM, involve employees in the design and actively accompany changes.

• Digitalisation and collaboration: Together with the specialist responsibility, you prioritise process improvements, digitalisation and automation. You ensure the necessary resources and framework conditions and work closely with the relevant interfaces. 

What we expect

• Banking or comparable education as well as business or leadership-related further training.
• Several years of leadership experience in an operational banking environment, ideally in Client Lifecycle Management, back office, operations or a comparable unit.
• Experience in managing an operational team as well as in personnel planning, budgeting and cost control.
• Good understanding of quality, risks and regulatory requirements in the banking environment.
• Experience in organisational development and change management as well as interest in digitalisation and automation.
• Enjoyment in working with people as well as the ability to promote employees, further develop teams and successfully accompany changes.
• Analytical and organisational strength as well as clear communication in German; ideally you have French skills or enjoy developing them purposefully. 

What we offer

• Meaningful work in a value-based company
• High personal responsibility and decentralised decision-making in a sociocratic organisation
• Great flexibility regarding working hours and location
• Committed team with colleagues who share the same values

Remuneration

• At ABS, we have a remuneration model that ensures equal pay for work of equal value. Our salaries are internally transparent and we guarantee a salary range of a maximum of 1:5 between the lowest and highest salary. For this role, the annual gross salary is around CHF 107,000.00. Classification is based on clear and transparent criteria.

Learn more about ABS as an employer and about our benefits .