Customer Service & Administration Employee (80%-100%) - Burgdorf (BE)

About the job

You love interacting with people and are an organisational talent? Then you are exactly right with us!

At bofrost* everything revolves around enjoyment and satisfied customers. To ensure our customers are well cared for and our processes run smoothly, we are looking from December 2026 for our branch in Burgdorf (BE) for a committed, reliable and service-oriented person to strengthen our internal service team.

Your profile:

• Customer-oriented: You enjoy dealing with people and respond professionally to their needs. Initial experience in customer service or a comparable position is an advantage.

• Strong communication skills: You have very good oral and written German skills and convince with your friendly and confident manner of expression.

• Independent: You work responsibly, think ahead and like to find practical solutions.
• Organised: You work carefully, structured and keep an overview even in a dynamic work environment.
• Articulate: You have very good German skills. French skills are an advantage.
• IT-savvy: You bring good IT skills, especially in MS Office, particularly Excel and PowerPoint. Experience with SAP or comparable systems is an advantage.
• Team player: You enjoy working with others and contribute to a positive working atmosphere.

Your tasks:

• Customer care: You look after and advise our customers in a friendly and professional manner by phone and email.

• Order processing: You handle orders, complaints and general customer enquiries.

• Product advice: You competently inform our customers about our diverse product range.

• Customer communication: You ensure open, solution-oriented and customer-focused communication.
• Data maintenance: You carefully and regularly maintain and update our customer database.
• Administration: You support the branch with general administrative tasks, especially with billing and daily reports.
• Sales support: You support our sales team with various customer-oriented tasks as well as with the preparation and follow-up of the tour management.

What awaits you:

• A varied and diverse role in customer service and administration
• A dynamic working environment with different tasks
• A committed team working together towards a common goal
• The opportunity to contribute your skills and learn new things

Career changers are warmly welcome! We value not only your previous

experience but above all your motivation, willingness to learn and joy in learning new things. If you want to develop further and enrich our team with your commitment, we look forward to hearing from you.

Does this sound like you?

Then we look forward to getting to know you! Become part of our team at bofrost* Burgdorf and help us provide our customers with first-class service every day.

We look forward to hearing from you! So just apply online directly!

Diversity & Inclusion
bofrost*suisse promotes equal opportunities and encourages individuals of all backgrounds to apply for all positions and career programmes. Decisions about hiring a candidate are not influenced by age, skin colour, religion, belief, sexual orientation, gender identity, national origin, marital status, or physical, mental or intellectual disability of the candidate. Discrimination, retaliation or harassment based on any of these factors is completely incompatible with our business conduct and will not be tolerated.