Winterthur
Specialist: Payment Protection Insurance, Accident and Daily Sickness Benefits
- 11 November 2026
- 80 – 100%
- Permanent position
- German (Native language)
About the job
What to expect
- Independent, targeted and proactive handling of claims in the payment protection insurance sector (credit & surety) in German and French
- Willingness and interest to handle claims in the following sectors:
- Compulsory accident insurance (UVG)
- Collective daily sickness benefits insurance
- Claims handling includes in particular:
- Writing standard and individual correspondence in German and French
- Conducting telephone conversations in German and French
- You consistently put customers at the centre and respond individually to their needs
- With your curious, communicative and constructive manner, you actively shape positive change
80-100%, Winterthur / Smart Working
Shape your future - together with us!
Would you like to be part of a great and committed team? We are looking for an enthusiastic, motivated and dedicated person to support us in the proactive handling of claims in the "payment protection insurance" sector in German and French. We offer a working environment where thinking along is encouraged, teamwork is highly valued and flexibility is promoted. Support us on the path to a successful future - committed, courageous and open to new things.
In the Customer Operations area, we shape the individual experiences of our customers in the event of damage and claims. They are at the centre of our attention and together with them we find the right solution. This way, our customer-first mentality ensures the highest customer satisfaction.
What we offer you
We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages - beyond the usual.
Flexibility and freedom: Smart Working (flexible working model), annual working hours, 5 weeks holiday (6 weeks from age 50), holiday gift 2 weeks every 5 years, holiday purchase up to 10 additional days per year
Job and family: Family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations
Pension and insurance: Attractive pension fund with extensive supplementary benefits including optional savings plans, up to 30% discount on insurance products
Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year
Mobility: Reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bicycles
Healthy balance in everyday work: Free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, relaxation rooms, employee care, online health portal, various seminars/events on health prevention & mental health
Development: 3 days individual learning time, free coaching, wide range of learning & development opportunities, financial support for further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for voluntary work (environment & social)
Your future workplace
Pionierstrasse 3, 8400 Winterthur
Apply now!
Do you have questions or further concerns? Diana Carbognin is happy to assist you by email.
More information about the application process can be found here .
Diversity and inclusion are important to us at AXA
Openness, respect and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process.
If you require support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at any time.
About AXA
At AXA, we believe that everyone has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you. With a culture characterised by collaboration at eye level, trust and diversity. With our modern working conditions, we want to meet the needs of our employees and give you the space to develop your strengths, take responsibility and engage in the team for new ideas. This way, you can develop personally and shape the world of tomorrow with us - by protecting what really matters.
Would you like to learn more about AXA as an employer and dive deeper into our working world? Then you are exactly right on our career page !
We look forward to your application!
For administrative and data protection reasons, only complete application dossiers (CV, certificates, certificates etc.) uploaded via the online application link will be considered.
We cannot consider applications via recruitment agencies for this position.
What to expect
- Independent, targeted and proactive handling of claims in the payment protection insurance sector (credit & surety) in German and French
- Willingness and interest to handle claims in the following sectors:
- Compulsory accident insurance (UVG)
- Collective daily sickness benefits insurance
- Claims handling includes in particular:
- Writing standard and individual correspondence in German and French
- Conducting telephone conversations in German and French
- You consistently put customers at the centre and respond individually to their needs
- With your curious, communicative and constructive manner, you actively shape positive change
What you bring
- Commercial or equivalent training
- Insurance knowledge advantageous, especially in credit & surety, possibly also compulsory accident insurance (UVG) and daily sickness benefits
- Good German skills, spoken and written
- Good French skills, spoken and written
- Italian skills advantageous
- You are focused, empathetic and act entrepreneurially
- You have drive, a positive mindset and humour
- You show courage and are decisive
What you bring
- Commercial or equivalent training
- Insurance knowledge advantageous, especially in credit & surety, possibly also compulsory accident insurance (UVG) and daily sickness benefits
- Good German skills, spoken and written
- Good French skills, spoken and written
- Italian skills advantageous
- You are focused, empathetic and act entrepreneurially
- You have drive, a positive mindset and humour
- You show courage and are decisive
