Parts Manager After Sales Automotive Industry

About the job

We are looking for a dynamic, results-oriented National Parts Manager to lead and further develop MG's spare parts business in Switzerland. In this position, you are responsible for the successful transition from the importer’s aftersales operating model to an independent national MG organisation with logistics partners. You will establish the spare parts supply and manage inventory, logistics, and dealer support. Additionally, you are responsible for business results and customer satisfaction. With a sustainable spare parts strategy, you will promote the growth of the dealer network, increase parts availability, improve operational efficiency, and strengthen profitability. In doing so, you will uphold MG’s brand standards.

Main Responsibilities

Spare Parts Strategy and Implementation

• Develop and implement the national spare parts strategy for Switzerland, aligned with MG Europe’s goals and in close cooperation with the Senior Aftersales Country Manager.
• Lead the transition from importer to an independent MG organisation, including parallel operation, inventory transfer, and onboarding of the logistics partner.
• Introduce key figures and governance structures.
• Increase dealer profitability and spare parts share.

Inventory and Supply Chain Management

• Manage inventory investments and parts availability.
• Forecast demand and replenishment.
• Monitor backorders, VOR orders (Vehicle Off Road), and order fulfilment rates.
• Coordinate collaboration with logistics partners and warehouse locations.

Dealer Network Support

• Support dealers’ spare parts departments.
• Monitor dealer KPIs and service standards.
• Offer improvement measures and training.

Logistics and Distribution

• Monitor performance in transport and warehousing.
• Manage the logistics partner, including service levels, performance reviews, and invoice audits.
• Improve operational efficiency and service levels.
• Jointly with Finance, be responsible for the import process as a customs importer, including customs clearance, import VAT, and customs data.

Business Results

• Achieve sales and margin targets.
• Implement campaigns and growth initiatives.
• Manage the accessories programme and spare parts readiness for new model launches, including pricing and stock provisioning.

Systems and Processes

• Optimise ordering, pricing, and reporting systems.

Financial Management

• Manage budgets, inventory values, and cost controls.
• Set up the Swiss spare parts price list and jointly with Finance monitor dealer invoices and credits.

Customer Experience

• Support vehicle availability and customer satisfaction.

Leadership and Stakeholder Collaboration

• Act as the national contact person for MG’s spare parts business in Switzerland.
• Collaborate with MG spare parts centres as well as MG Europe and MG UK on supply, quality, and product enquiries.

Brand Representation

• Represent MG professionally and uphold brand standards.

Required Experience and Qualifications

• Extensive experience with spare parts and Swiss logistics processes, especially customs, warehousing, and distribution; experience in the automotive industry is a significant advantage.
• Sound knowledge of the dealer network and supply chain.
• Experience in leading business transformation projects.
• Strong analytical and financial skills.
• Very good Excel and data analysis skills.
• Experience managing logistics partners (3PL).
• Fluent English and German; French skills are a plus.
• Pragmatic, proactive working style and start-up mentality.
• Willingness to travel within Switzerland and a valid driving licence.

Desirable Qualifications

• Experience with a vehicle manufacturer or importer.
• Knowledge of the Swiss automotive market.
• Experience with OEM systems.

What We Offer

• The chance to become part of a rapidly growing automotive brand.
• A dynamic, collegial working environment and a committed team.
• Plenty of scope to actively shape MG’s growth in Switzerland.
• A mobile phone, 25 days’ holiday, and an additional day off on your birthday.
• An attractive salary and good insurance benefits.

Application Process

Please note: We only consider candidates with sales experience in the automotive industry.

Ready to join the journey?

If you look forward to joining an innovative automotive brand and contributing to MG’s ongoing success in Switzerland, we would be delighted to hear from you.

Diana Marin - HR Manager

Philip Aschendorf - Hiring Manager