IT Supporter (2nd Level) for Customer Projects (m/f)

Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices, as well as healthcare providers with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured electronic medical record to the billing system, the entire practice process is mapped. We have extensive industry knowledge and work with personal commitment and a modern cloud-based infrastructure.

As an IT Supporter (2nd Level) for customer projects, you support our project teams with needs analyses and clarifications with customers, with technical questions regarding the use of hardware and software, and with resolving incidents related to our client and online applications. You carry out more complex clarifications and analyses in connection with disruptions and problems of our customers with their IT environment or our Ärztekasse's own applications. You install and configure IT systems and the Ärztekasse's own software products at our customers and train them in their use if necessary.

We are looking for you immediately or by arrangement as

IT Supporter (2nd Level) for Customer Projects (m/f)

Workload: 100%

Start: immediately or by arrangement

Duration: unlimited

Workplace: Urdorf, area of operation entire German-speaking Switzerland

Main tasks

• Participation in demanding customer projects
• Conducting technical needs clarifications and analyses in practices
• Installation, configuration, and support of the company's own software solutions
• Installation, configuration, and commissioning of hardware and software solutions at customers
• Analysis, processing, and resolution of support requests in 2nd-level support
• Documentation of installations, systems, and processes

Requirements

• You bring at least 5 years of experience in IT support (2nd level) as well as appropriate training.
• Analytical, structured, and independent working style
• Experience in customer environments and enjoyment of project-related work
• Very good knowledge in the installation and configuration of common client and/or server environments
• Good German skills in spoken and written form
• Experience in healthcare (practice software) is an advantage

Further information

An exciting, challenging, and interesting activity awaits you in a friendly and competent environment.

We look forward to your application!

Please send your application by email to recruiting@aerztekasse.ch.