ICT Supporter
- 04 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
About the job
You are communicative, solution-oriented and enjoy acting as the central point of contact for our ICT customers? You don’t just want to process tickets, but create real added value? Then you are exactly right with us!To strengthen our ICT Services department at the Olten location, we are looking for a motivated and future-oriented individual who would like to become part of a dynamic team.
ICT Supporter
This is what you can achieve with us.
- First-level support with heart and mind: You are the first point of contact for all incoming enquiries – by phone, email or via our ticket system.
- Analysis & problem solving: You record and classify tickets, carry out initial analyses and independently resolve faults and service requests.
- Proactive communication: You keep our customers constantly informed and ensure transparency.
- Teamwork: For more complex cases, you work closely with 2nd and 3rd level support and coordinate fault resolution.
- Documentation: You create and update customer documentation to share knowledge.
This is what defines you.
- Completed training as an ICT specialist with a federal diploma (EFZ) or ICT professional EFZ.
- Initial experience in IT support and knowledge of ITIL processes is a plus.
- Proficient in Microsoft 365 and Windows workplaces.
- High motivation, customer orientation and enjoyment of service.
- Willingness to participate in on-call duty.
- Good German and English skills.
- Driving licence category B.
This is what we offer you.
- Varied tasks: No day is like the other – you are in the thick of it rather than just watching.
- Development opportunities: We support your further training and offer prospects for your career.
- Modern working environment: Top infrastructure and tools that make your work easier.
- Team spirit: A collegial environment with a genuine "you" culture and plenty of room for your own ideas.
- Attractive benefits: Good social benefits and the security of an international corporation.
Equans Switzerland. Shaping the future together.
As a leading full-service provider of holistic building and energy solutions in Switzerland, we drive the transformation and digitalisation of our customers and work together on the energy transition. Our offering includes, in addition to building technology, building automation and facility management, also special disciplines such as energy supply, traffic technology, telecommunications and energy optimisation. With around 6000 employees, we are present at more than 100 locations throughout Switzerland. This enables us to implement regional projects as effectively as nationwide solutions. Every day, we fulfil our promise: "making a real difference".
Workplace
Equans Switzerland AG
Rötzmattweg 115
4600 Olten
Your contact person
Albert HAZIRI
+41 76 343 90 61
