IT Application Manager: CRM, 80–100 %

Professional management of customer relationships is of central importance to CONCORDIA. For this, we use a state-of-the-art CRM from BSI. We are looking for you to continuously develop and operate the CRM solution.

IT Application Manager: CRM, 80–100 %

What to expect

• In the role of IT Application Manager CRM, you work in an agile setup and bear technical responsibility.
• Together with your team colleagues, you ensure the operation, maintenance, and further development of the CRM solution on a modern OpenShift platform.
• Support of the application landscape around the CRM solution, including the associated interfaces.
• You are responsible for ensuring that the provided functionalities operate smoothly and performantly in production and implement appropriate improvements as needed. You take an active role in deployment, operation, and error analysis.
• For the further development of the highly configurable BSI CRM solution, you analyse new requirements in coordination with business analysis and create the technical specification. You independently implement the configurable requirements and commission further adjustments with the supplier.
• In close collaboration with the Product Owner, you create the application roadmap and deliver into CONCORDIA releases, considering all necessary quality features.
• You develop an understanding of end-to-end processes and can advise the business on optimisations and improvements.

What you bring

• Solid education in computer science with a tertiary degree (HF, FH or university) or comparable professional experience.
• Quick comprehension, structured working style, high quality awareness, and communicative.
• You bring an agile mindset. Lifelong learning, openness to new things, as well as positive and solution-oriented thinking – that is you.
• Practical experience in agile working methods rounds off your profile.
• Programming skills in Java or .NET and experience in web and container technologies with k8s or OpenShift are advantageous.
• You have very good German skills in spoken and written form (corporate language). Very good English skills are a plus.

Your benefits

• You have a 41-hour week and can work part-time or flexibly. For selected activities, you can regularly work from home.
• Full salary during 14 weeks of maternity leave. Additional contributions to child and education allowances. Up to 90% cost coverage for external childcare.
• CONCORDIA supports internal and external training. We accompany you individually in your career planning.
• We offer you an extremely attractive, secure pension fund with above-average employer contributions and generous benefits.
• You and your family benefit from reduced health insurance premiums.
• In the CONCORDIA family, you experience appreciation and team spirit.

Your workplace

Tribschenstrasse 4

6005

Lucerne

Your next step

Do you have further questions about this position?
Roland Durrer, Team Leader Middleware and Customer Portal, phone +41 41 228 03 36, will be happy to assist you.

Christoph looks forward to your application.