Supporter: Quality Assurance

About the job

• Receive, review and process administrative support and quality inquiries as RMA, complaint or return cases
• Professionally handle customer complaints and escalations in writing
• Initiate credit notes or reshipments based on a well-founded case assessment
• Independently handle quality cases caused internally, for example by logistics or product management, as well as externally, such as by manufacturers or transport companies
• Work closely with customer service, technical support, logistics, purchasing, product management and sales
• Contact suppliers and manufacturers in writing and by phone if necessary, and coordinate appropriate solutions
• Identify and forward anomalies such as increased RMA rates, theft or possible fraud attempts
• Identify process optimisations, develop concrete solution approaches and drive their implementation together with the involved departments

• Practical experience in customer service, after-sales service, complaint management or quality assurance
• Good technical understanding, ideally in electronics or retail environment
• Enjoy written contact with demanding customers; telephone communication is possible occasionally
• Confident German language skills, both spoken and written
• Good knowledge of French; knowledge of Italian or English is an additional advantage
• Confident use of Microsoft Office and digital tools
• Quick comprehension and the ability to assess contexts in a connected way
• Efficient, reliable and conscientious working style
• Strong communication skills, empathy and a high service orientation
• Entrepreneurial thinking and willingness to take responsibility for appropriate solutions

• Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.
• Rest: At least 5 weeks of holiday, with the possibility of holiday purchase and unpaid leave.
• Development: Internal training in our own academy as well as financial support for external further education.
• Family: 18 weeks paid maternity leave with the possibility of extension and 4 weeks paid paternity leave.
• Insurance: Above statutory – 100% continued salary payment and full financing of daily sickness allowance insurance by the employer.
• Mobility: Free parking spaces, financial contribution to public transport and pool vehicles for business appointments.

• You create your profile in our career portal and apply directly online for the advertised position.
• You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
• While you show us your patience, we take the time to personally review your application and define the next steps.
• If your documents convince us, we get to know each other via live video call or in a personal interview.
• The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
• YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.