Kanton Zürich
Zürich
ICT Supporter 100%
- 27 June 2026
- 100%
- Zürich
About the job
ICT Supporter 100%The Office for Informatics (AFI) is the IT competence centre of the Canton of Zurich. It provides comprehensive services in the area of central IT infrastructure and canton-wide applications for directorates, authorities, the judiciary, and independent institutions. Commissioned with the implementation of the new Information and Communication Technology (ICT) strategy, the office accompanies the canton in the digital world.
We are looking immediately or by arrangement for a service-oriented ICT Supporter who will actively and committedly support the AFI in operating the workstations of our canton-wide customers.
Your tasks:
- Receiving and processing IT requests at the Service Desk (phone, email), including independent problem-solving in 1st level support and further processing of more complex issues in 2nd level support
- Advising customers on the use of work equipment – remotely or on site
- Installation, maintenance, and support of PCs, notebooks, peripherals, and media technology
- Ensuring the hardware lifecycle from procurement through staging, delivery, and moves to return and disposal
- Maintaining user and authorisation data
- Participation in projects, service transitions, and testing
- Active involvement in process optimisation and quality improvements
- On-call duties according to defined deployment plans
Your profile:
- Completed training in the field of computer science (ideally specialising in system technology)
- Several years of experience in client support
- Very good knowledge of Microsoft and workstation environments
- Basic knowledge of IT Service Management (ITSM) or motivation to develop further in this area
- High service orientation, self-management, and enjoyment of direct customer contact
- Driving licence category B
- Very good German skills and good professional knowledge of English
- Willingness to work irregular hours and on-call duties
What we offer you:
- Exciting and varied field of activity in a dynamic and growing organisation
- Use of modern technologies and development opportunities
- Collaboration with a motivated and evolving team
- Attractive employment conditions and a workplace in the heart of Zurich
Interested?
We look forward to receiving your application. Please use the online tool so that we can process your documents.
For further information, Qendrim Kabashi (Team Leader IT Support & Logistics Team 4) is happy to assist you at Tel.: +41 43 259 59 13. For questions about the recruitment process, please contact Julia Ernst (Recruiting Specialist) at Tel.: +41 43 259 35 19.
Perhaps your new environment? www.afi.zh.ch
