Technical Support and Service Technician (a)

About the job

The Company:

Zetes is a leading European software manufacturer and system integrator of IT solutions in the logistics sector.
Our international team consists of over 1,300 employees in 30 European and non-European countries and is part of the Panasonic Group.
In Switzerland, Zetes is represented by an almost 30-strong, dedicated team, offering the flexibility of a small company embedded within a large, international corporation.

Become part of the team, primarily in internal sales!

Role Objective

In this versatile role, you will take on the installation, maintenance and servicing of technical systems and support customers with technical queries. You will act as an important interface between customers, technical teams and internal departments in the German-speaking part of Switzerland and contribute significantly to customer satisfaction.

Benefits:

• Dynamic and collegial team with short decision-making paths
• Modern working environment and contemporary work tools
• Pleasant and appreciative working atmosphere
• Development opportunities in a future-oriented market environment
• Independent work with high personal responsibility
• 42-hour working week and flexible working hours
• Attractive employment conditions and progressive social benefits

Your Tasks:

• Analysis and resolution of technical faults in hardware and software
• Support and advice to customers on technical matters
• Conducting user and product training
• Creation and maintenance of technical documentation and work instructions
• Management and organisation of spare parts and technical accessories
• Preparation of service reports, cost estimates and other administrative documents
• Carrying out service assignments, approximately 30% on-site at the customer

Your Profile:

• Experience in a service, support or technical customer service role is an advantage
• Good user knowledge in handling IT systems and standard software
• Independent, solution-oriented and customer-friendly working style
• Further training in the technical field is an advantage
• Good German and English skills, spoken and written
• French skills are an advantage
• Driving licence category B and willingness to work in the German-speaking part of Switzerland
• Team-oriented, organised and motivated personality with enjoyment of customer contact

If you are looking for an exciting professional challenge and appreciate the opportunity to contribute your expertise and skills in a dynamic team, we look forward to receiving your application. We are convinced that with your commitment and expertise you can make a valuable contribution to this company.