Customer Experience Specialist 80-100% (all genders)

About the job

The Bossard Group is a leading strategic partner for industrial fastening and assembly solutions for OEM customers worldwide and has proven expertise in engineering and logistics services.

Bossard was founded in 1831 in Zug. Today, local and multinational companies rely on Bossard's expertise to increase their productivity – successfully. This concept, which is also a promise to their customers, is called "proven productivity" by Bossard.

This includes, among other things, optimising processes and reducing inventory to sustainably increase efficiency and productivity. In addition, Bossard is considered a pioneer in developing intelligent production solutions in the sense of Industry 4.0. With around 3,000 employees in 33 countries worldwide, Bossard is listed on the SIX Swiss Exchange.

Bossard Aerospace specialises in the distribution and storage of standard and customised fasteners for customers in the aviation, aerospace and defence sectors. Bossard Aerospace is part of the corporate network of the globally active Bossard Group. To complement our team, we are looking for a responsible individual as

Customer Service Specialist 80-100% (all genders) | Bossard Group

You keep the threads together and ensure a first-class customer experience. As part of Bossard Aerospace, you act as the central interface between our customers and internal departments. You receive enquiries, clarify technical and organisational questions with the right contacts and ensure a professional flow of information. With your organisational talent, foresight and communication skills, you contribute decisively to turning customer concerns into sustainable solutions and customer contacts into long-term relationships.

Your tasks

• Receiving, prioritising and processing customer enquiries

• Handling standard enquiries and preparing offers within the defined competencies

• Proactively communicating status, deadlines and feedback to customers and internal contacts

• As a central hub, bringing together open customer and order issues between sales, procurement, logistics and other departments

• Ensuring complete and up-to-date customer, offer and order documentation

• Following up on open points, accompanying escalations and ensuring a smooth flow of information

Your profile

• Commercial or technical basic training with several years of professional experience in a technical environment

• Strong understanding of technical products, processes and contexts as well as the ability to ask the right questions

• Experience in a coordinating interface function with various internal and external stakeholders

• Confident use of MS Office and experience working with ERP systems

• Very good German and good English skills, both spoken and written

• Structured, quality-conscious and responsible personality who keeps an overview even with complex issues

Sounds exciting? Then we look forward to meeting you! If you have any questions about the application process, I am happy to assist you: Celine Späni, HR Business Partner 📞 041 749 63 49 📧 celine.spaeni@bossard.com

For detailed information about the area of responsibility, Ronny Schreiter, General Manager of Bossard Aerospace Switzerland AG, is happy to assist you:

📞 041 749 64 16 📧 ronny.schreiter@bossard-aerospace.ch