Head of Service Desk 90-100%

Employing Authority / Department / Institution

The University of Fribourg is an educational institution, research centre, employer and event organiser all in one. Its innovative strength makes it an important engine for the economic and cultural life of the region. As a magnet for students and researchers from across Switzerland and all over the world, the university has shaped the life of the bilingual city of Fribourg since its foundation in 1889.
 

The IT Directorate (DIT) of the University offers a dynamic working environment supported by a multidisciplinary team and in contact with an academic community of top researchers and teachers. In this role, you have the opportunity to independently express all your qualities.

Become part of our team!

The employer, the State, promotes the compatibility of work and private life and offers its employees a modern working environment and attractive working conditions. Learn more on the following page .
 

If curiosity is one of your character traits and you identify with values such as empathy, transparency, personal responsibility and respect, then the IT Directorate is the professional environment in which you will thrive. In this role, you have the opportunity to independently express all your qualities.

Your tasks

• Ensure the strategic management of the budgets of the IT Directorate (DIT) of the University
• Supervise the operational management of the DIT budgets
• Ensure financial controlling and budget planning
• Manage the administrative lifecycle of workstations and standard software (from purchase to decommissioning)
• Define processes for software asset management to ensure control
• Identify synergies in the software inventory, promote standardisation and implement optimisation measures
• Ensure the quality of the inventory of workstations (PC, Mac & Linux) in collaboration with the Service Desk team
• Measure and continuously improve processes and procedures within your area of responsibility

Desired profile

• You have a bachelor’s degree in a technical or business-related field or an equivalent recognised qualification
• You have experience in financial management and procurement (public procurement), ideally in the IT sector
• You have experience in software asset management
• You value teamwork and collaboration in a matrix organisation
• You are able to negotiate with internal stakeholders as well as suppliers, taking their conditions into account
• You demonstrate a strong service and results orientation. You are well acquainted with the principles of continuous improvement and familiar with the basics of project management
• You are proficient in French or German and have good knowledge of the other language; you also have good command of English, both spoken and written

Contact details

Stéphane Recrosio, IT Director, stephane.recrosio@unifr.ch, T +41 26 300 7213