Customer Service Representative: In Basel and Home Office

Basel

Key information

Publication date:08 August 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Basel

Job summary

Join Callpoint, a Swiss call center driven by passion and commitment. Enjoy a supportive work environment and great benefits.

Tasks

Be the primary contact for all phone inquiries and support requests.
Handle complaints and process orders efficiently.
Log customer issues in SAP/Salesforce and develop solutions.

Skills

Fluent in Swiss German/German; Italian/French (C1 preferred).
Strong communication skills and resilience in customer interactions.
Good PC knowledge to ease your onboarding process.

Is this helpful?

Callpoint - a family-owned Swiss call center - takes care of our employees and customers with passion and commitment. You have finally arrived with us.

Are you communicative, resilient, and enjoy customer contact? Then come to us, we will promote and develop you. We are looking for several team players for our department in Basel starting immediately.

You are the first point of contact for all telephone inquiries

You handle complaints and take over support and order service

You record customer concerns in the system (SAP/Salesforce)

You analyze the diverse customer problems and develop suitable solutions

Working hours from Monday to Sunday between 07:00 and 22:00

You are ready for deployment from September

Swiss German / German is your mother tongue

You master Italian and/or French in spoken and written form (C1 is desired)

English is always welcome

You enjoy dealing with customers and like working in a lively team

Good PC skills simplify the entry

You are looking for a hybrid working model, in which you can work from home after the training period

You are available immediately and can start in August 2025

A clean criminal record and debt collection register extract are required for employment

After the training phase (probation period), part-time and home office are possible

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

For each additional national language, you will receive a bonus of CHF 100.- (100%)

Until the 5th year of service, one additional vacation day each year

For Sunday and holiday shifts, you will receive bonuses of up to 50%

Pleasant working atmosphere, careful training, and individual support

Employee discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we piqued your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email at marion.saegesser@callpoint.ch.
We look forward to seeing you!