Reception Intern

About the job

Company Description

Relais & Châteaux is an exceptional collection of 580 independent hotels and restaurants worldwide, united by strong values and driven by an unwavering commitment to hospitality excellence. Founded in France in 1954, the Association is now present in 65 countries and celebrates the art of living unique to each region.

Relais & Châteaux thus embodies a heritage conducive to unforgettable travel experiences, in harmony with life.

The values of Relais & Châteaux; Embody excellence, Celebrate our uniqueness, Share with passion, Act today and tomorrow.

The Hôtel de la Cigogne 5* has 49 rooms, junior suites and suites, each decorated in a different style. This charming house features a traditional restaurant, a bar, as well as a magnificent lounge for meetings, cocktails, lunches and dinners accommodating up to 40 people.

Job Description

• Check-in and check-out;
• Ensure the reception desk is staffed and oversee the quality of services offered to guests;
• Handle payments and issue invoices;
• Be responsible for the calm and security of the hotel;
• Provide information to guests;
• Report and communicate any requests;
• Know the geographical and competitive environment of the establishment;
• Manage the administrative follow-up of reservations;
• Turn enquiries into booking proposals;
• Handle any objections with appropriate arguments;
• Make bookings according to the process;
• Enter and confirm reservations;
• Apply the procedures and policies defined by the hotel;

Qualifications

• Good presentation;
• Willingness to learn;
• Work continuous hours requiring presence in the evenings and at weekends;
• Maintain a positive, caring and consistent attitude;
• Have a sense of hospitality and attention to detail;
• Demonstrate respect and discretion;
• Show responsiveness, good judgement and proactivity;
• Be organised in your role.

Additional Information

• Employee benefits programme (My Relais Team, Swibeco, Harmony)
• Ongoing training
• Human-sized company encouraging autonomy and initiative
• Events promoting team spirit.
• A corporate culture valuing excellence and employee well-being.