Base Growth Manager B2B 80-100%

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It's where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.

We are looking for a highly analytical and strategic Base growth Insights Manager to join our Customer Value Management Team withing B2B. This role involves monitoring and analyzing key performance indicators (KPIs) of the customer base, uncovering actionable insights, and driving data-driven decision-making. The ideal candidate will leverage advanced analytics, machine learning, and predictive modeling to identify customer trends, improve retention strategies, and optimize revenue growth. 

YOUR CHALLENGE:

• Monitoring & Analysis: Track and analyze base KPIs, understand key customer behaviors and trends, and provide meaningful insights. Translate data into actionable insights that inform strategic decision-making across departments
• Stakeholder Collaboration: Work closely with cross-functional teams, including Marketing, Sales, Product, and Finance, to align insights with business goals
• Reporting & Visualization: Develop and present reports, dashboards, and presentations to senior management and other stakeholders, ensuring clear communication of complex data
• Customer Segmentation: Develop and refine customer segmentation models to support targeted marketing and engagement initiatives 
• Churn Analysis & Prevention: Identify key drivers of customer churn and recommend initiatives to enhance customer retention
• Revenue Optimization: Provide insights on upsell, cross-sell, and pricing strategies to maximize revenue and customer lifetime value
• Market & Competitor Analysis: Stay up to date with market trends and competitor strategies to benchmark performance and identify new opportunities 

YOUR SKILLS:

• Bachelor's or Master's degree in Business administration, Business Analytics, Economics, or a related field
• 3+ years of experience in data analysis, insights generation, or a similar role, preferably in the telecommunications or B2B industry
• Strong understanding of telecommunications products, services, and market trends, including customer lifecycle management and revenue streams
• Strong expertise in system process analysis, including understanding flows, system interactions, and customer journey mapping to uncover deep insights and improvement opportunities
• Familiarity with CRM and billing systems used in telecom environments, such as Salesforce, SAP, or proprietary telecom platforms. Knowledge of SQL for data extraction and analysis is a plus
• Strong communication and presentation skills, with the ability to translate complex data into clear business recommendations & Proficiency in data visualization tools
• Analytical mindset with strong problem-solving skills and attention to detail
• Fluency in English and German is a mandatory requirement for this role

At Sunrise, you'll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn't just a program for us, it's part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance - Gender Equality in Business». We've also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!

#ChallengersWanted

Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

 

#LI-MM1