Regional Field Manager

Perfumes & Beauty Division — CHANEL Switzerland

Scope: counters and corners in department stores, independent retailers and assigned points of sale.

About the role

The Field Manager – Department Stores & Independents drives commercial performance and retail excellence within their scope, while directly managing Stand Managers and/or sales teams where applicable.

Present on the ground, they develop talents, stimulate sell-out and ensure a customer experience faithful to the House’s standards.

Your Impact at CHANEL

· Manage, coach and develop Stand Managers and sales teams; establish a culture of performance, collaboration and customer excellence.

· Identify development needs, ensure follow-up of internal training (fundamentals and new products) and lead briefings and targeted coaching.

· Set and monitor individual and collective objectives; implement necessary development or improvement plans.

· Anticipate staffing needs, participate in recruitment and integration, organise temporary reinforcements and supervise schedules to ensure stand coverage.

· Ensure compliance with commercial commitments and operational standards defined with our partners.

· Analyse sell-in and sell-out results, productivity and potential of each point of sale; build priority and measurable action plans with Stand Managers.

· Identify commercial opportunities and risks (categories, competition, staffing, visibility) and deploy appropriate corrective actions.

· Ensure structured monitoring of performance and priorities; share analyses and recommendations.

· Guarantee an exceptional customer experience and respect for CHANEL standards across all points of sale.

· Supervise merchandising, visual merchandising, visibility, product presentation, assortments and stock availability.

· Support openings, renovations, installations and specific projects.

· Ensure qualitative execution of launches, events and commercial activations and monitor their results.

· Contribute to the implementation of CRM and customer loyalty initiatives.

· Plan field presence, visits and resources according to sector priorities.

· Manage resources and investments allocated to commercial activities with a focus on efficiency.

· Maintain strong relationships with store management and retailers; negotiate local opportunities within the defined framework.

· Monitor the market, competition and best practices on the ground; share identified opportunities with internal teams.

· Ensure administrative follow-up and compliance with internal processes.

What you bring

· Proven experience in retail management, counter management or store management, ideally in beauty, luxury or selective retail.

· Strong experience in recruitment, coaching and team performance development.

· Strong commercial sense and ability to translate result analysis into actions.

· Organisation, autonomy and ability to manage multiple points of sale.

· Hands-on leadership, diplomacy, high standards and excellent interpersonal skills.

· Sensitivity to luxury codes and an exceptional customer experience.

· Proficiency in analysis, synthesis, presentations and Microsoft Office (Excel, PowerPoint).

· Fluent French; English and/or German appreciated depending on scope.