Appointment Coordinator Outpatient Clinics 80-100% (fixed-term)

About the job

Area

PZM Appointment Coordination

Workload

80-100%

Start Date

immediately or by arrangement

Department

For patient and referral management in the outpatient clinic area, we are looking for an appointment coordinator for outpatient clinics 80 - 100%, fixed-term until 30.11.27.

Would you like to make a direct contribution to excellent patient care through your work? Then become part of our Central Patient and Referral Management (PZM), the central hub for patients, families, referrers and internal specialist departments at UKBB.

In this role, you will be responsible within a team of 10 employees for organising and coordinating patient registrations, appointments and information flows for the outpatient clinics. As the central contact person for patients, parents, as well as internal and external partners, you ensure a smooth process. With your versatile involvement in administrative tasks, you contribute significantly to optimal patient care and efficient operations. You can expect varied tasks in a dynamic environment with close interdisciplinary collaboration and direct contact with various stakeholders.

Main Tasks

• You receive patient registrations with the utmost professionalism and process them carefully
• You organise and coordinate appointments, both in person and by phone, and provide information as well as adjust appointments
• You act as the central contact person for patients, parents, as well as internal and external referrers, ensuring smooth information flow
• You actively contribute to process optimisation and take on delegated tasks to support efficient operational workflows
• You perform administrative duties conscientiously, contributing to a structured and service-oriented working style

Requirements

• You have completed a recognised apprenticeship (EFZ) as a medical practice assistant (MPA), medical secretary or commercial clerk with solid knowledge of medical terminology and at least two years of professional experience
• You work in a structured, calm, efficient and independent manner and are able to set priorities, while demonstrating high social competence and openness to an intercultural environment
• You are characterised by a strong service orientation, high flexibility, a strong sense of responsibility and quality awareness, and appreciate interdisciplinary collaboration
• You are proficient in MS Office, KISIM (advantageous) and possess good communication skills
• You have excellent command of the German language, both spoken and written. Knowledge of English or French is an advantage.

We Offer

• Look forward to a varied and exciting role in a modern, future-oriented working environment
• Regular working hours from Monday to Friday for optimal planning
• A motivated and open-minded team that creates a professional working atmosphere
• Benefit from attractive and contemporary employment conditions

Further Information

For further information about the position, please contact Ms Yvonne Schröder, Head of PZM, T +41 61 704 27 45.

For general questions about the position or the application process, our HR team will be happy to assist you at +41 61 704 12 32.