Customer Advisor*in Population Registration Office

Tasks

• You advise and support our diverse clientele in various languages at the counter, in the back office or by telephone alternately at our three locations as well as in the call centre or home office.
• You ensure the management of the residents' register and the regulation of registration matters by handling all issues concerning registration, deregistration and change of address as well as residence regulations for Swiss and foreign nationals.
• You issue various official documents and provide information within the framework of data protection regulations.
• You engage in projects, for example, where the digitalisation of the Population Registration Office or the service throughout the Population Office is jointly further developed.

Profile

• Commercial training and experience in the service sector, preferably in residents' registration
• You are a person with a positive attitude and have the ability to empathise with our clientele, understand their needs and meet them.
• You maintain a professional manner and have a confident demeanour; you work conscientiously, take responsibility, enjoy shaping things and are open to new experiences.
• You think entrepreneurially, act sustainably and are motivated to work at various workplaces and across teams.
• Very good communication skills in German and English, additional foreign languages are an advantage

We offer

A varied role in an exciting and progressive working environment with the opportunity to actively contribute and help shape it. You can expect a lively and innovative team as well as attractive employment conditions and development opportunities.

The annual salary for this position at 100% employment is expected to be between CHF 76,000 and 98,000. For applicants with more or less relevant professional experience, the offered salary may deviate from this range. During the application process, the individual salary will be determined according to the city’s salary system. More information at Salaries and Bonuses - City of Zurich (stadt-zuerich.ch).

About us

Every day, around 220 employees at the Population Office (BVA) are in personal contact with the people of Zurich. Their needs are our organisation’s top priority, which includes the Civil Registry Office, the Population Registration Office, the Funeral and Cemetery Office, and the staff departments: for weddings, certifications, moves, address changes, funerals, signature authentications and much more. We live the vision "S'Bevölkerigsamt - für dis Läbe i dim Züri".

The Population Registration Office (PMA) supports the population in their mobility. We are a point of contact for an international clientele and live the public service daily with passion. We enjoy fulfilling our customers’ concerns efficiently and solution-oriented. The PMA consists of three regional locations (West/Hardau, North/Oerlikon and South/Stadthaus) including appointment counters, a central back office and a call centre. Equality, diversity and inclusion are important to us.

Interested?

We look forward to receiving your letter of motivation and complete application documents by 23 November 2026.