Allschwil
2 weeks ago
(Junior) Support Specialist (100%, all genders)
- 13 March 2026
- 100%
- Permanent position
- Allschwil
Job summary
Join Swiss Aviation Software, a leader in aviation tech! Be part of a dynamic team driving digital transformation.
Tasks
- Provide first-level support to customers via various channels.
- Handle cases through the AMOS online support tool efficiently.
- Communicate solutions and ensure follow-up on customer cases.
Skills
- Experience as an AMOS Administrator and SQL knowledge preferred.
- Excellent communication skills and troubleshooting expertise.
- Ability to work independently and collaboratively in a team.
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About the job
Come and join our team!
Starting date: as sonn as possible
Come and join our team!
Starting date: as sonn as possible
Tasks
- Offering first-level support to our customers
- Answering cases submitted to Swiss-AS via the AMOS online support tool
- Communicating with customers directly via e-mail or phone
- Selecting and explaining the best solution to solve the case
- Ensure follow-up on customer cases
Behind the scenes
SWISS Aviation Software
Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation.
Benefits
Sports facilities and showers
Attractive company pension scheme
Subsidized parking or public transport
Discounts on insurance
13th monthly salary
Company health management
25 days of annual vacation
Flight benefits
Crew credit cards
Remote working (e.g. from home)
Flexible workhours and part-time working models
Diversity programmes
Paid maternity and paternity leave
Sports facilities and showers, Attractive company pension scheme, Subsidized parking or public transport, Discounts on insurance, 13th monthly salary, Company health management, 25 days of annual vacation, Flight benefits, Crew credit cards, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave
Requirements
- Work experience as an AMOS Administrator is an advantage
- SQL knowledge is an advantage
- Be a team player, flexible, proactive, and able to work under pressure
- You are a highly motivated individual capable of working independently and taking ownership of tasks
- You have excellent communication skills and can interact with people from various technical backgrounds and cultures
- You are an expert troubleshooter with the ability to diagnose and resolve issues effectively
- Knowledge about the aviation industry and processes in aircraft maintenance
- AMOS knowledge
- Fluency in written and spoken English
Contact
Human Resources
Swiss AviationSoftware Ltd.
Company
About Swiss AviationSoftware Ltd.
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