Team Leader IT Service Desk (a) 100 %

About the job

• you lead and develop the cross-location Service Desk team in Aarau, Zurich & St. Gallen, ensuring high service quality and effective collaboration
• you are responsible for 1st level support and ensure efficient, solution-oriented handling of incidents and requests
• you continuously develop our Service Desk processes, the service catalogue, and the ticketing system, ensuring a consistent understanding of service
• you automate and standardise operational procedures, including device provisioning and software distribution
• you analyse service KPIs, derive optimisation measures, and ensure the continuous development of our services
• you work closely with internal IT specialist teams and external partners, ensuring efficient collaboration across all locations

• you have several years of experience in the Service Desk or IT support and have already gained leadership experience
• you have experience in optimising service processes and working with ticketing systems, ideally working according to ITIL
• you enjoy developing teams, promoting employees, and establishing a service-oriented culture
• you can explain complex technical topics clearly and bring both a strategic perspective and a hands-on mentality
• you are strong in communication and actively promote collaboration with different stakeholders and locations
• you have a qualification in computer science and ideally have further training in IT service management (e.g. ITIL)

David Frei
Head Talent Acquisition & Employer Branding
career@chmedia.ch
We do not accept applications from recruitment agencies for this position.