Lead Medical Secretary

About the job

3R is the leader in local medical imaging in Switzerland with 20 radiology centres located in the cantons of Valais, Vaud, Fribourg, Neuchâtel, Geneva, Bern and Zürich, associated with 30 digital radiology facilities operated in partnership with general medical practices (radiology branches).

Renowned for its diagnostic excellence, high level of patient service and commitment to R&D, the group now brings together more than 280 healthcare professionals, including nearly 60 radiologists and one cardiologist.

As part of the operation of our medical imaging centres in Lausanne and Epalinges, we are looking for a Lead Medical Secretary at 80-100% capable of combining operational excellence and close leadership.
A true pillar of the organisation, you ensure the performance of the secretariats while uniting your teams around impeccable patient reception and a high level of service quality.

Lead Medical Secretary

Your role

A hands-on manager, you are responsible for the smooth running of the secretariats of our Lausanne and Epalinges centres, both organisationally and managerially. You work closely with the radiologist managers and TRM managers of the sites to ensure smooth patient care and optimal coordination of activities.

Your main responsibilities

Leadership & team management (central aspect of the role)
- Lead, mobilise and unite the secretarial teams around the centres’ objectives
- Establish a clear, caring and demanding working environment
- Organise team meetings, ensure smooth communication and manage sensitive or conflictual situations
- Plan resources (schedules, leave, replacements) and guarantee continuity of service
- Participate in recruitment, ensure integration and support skills development
- Set objectives, conduct annual reviews and provide regular, constructive feedback

Activity and performance management
- Organise and supervise the daily work of the secretariats
- Monitor key indicators (telephone response rate, delays, patient satisfaction, diary occupancy)
- Identify dysfunctions and implement corrective actions
- Actively participate in continuous improvement of processes and tools

Reception quality and patient journey
- Guarantee a professional, personalised and caring reception
- Manage delicate situations and patient complaints
- Optimise appointment scheduling and coordination with medical teams

Administrative supervision & back-office
- Control the quality of patient files and administrative follow-up
- Supervise billing and processing of specific files (accidents, insurance)
- Ensure proper use of professional software and compliance with procedures

Coordination and centre life
- Organise team participation in the group Call Center
- Collaborate closely with centre managers
- Contribute to the daily management of the site (organisation, logistics, working environment)

Why is this role key?
You do not just manage secretariats: you set the direction, structure the organisation and create the conditions for a high-performing and humane service. Your ability to combine operational management and team leadership has a direct impact on the quality of the patient journey and the centre’s dynamics.

Profile sought

Training
- Medical secretary diploma or equivalent training
- Commercial employee CFC accepted
- Management training: an asset

Experience
- Minimum 5 years in medical secretariat, ideally in radiology
- Proven experience in team management or demonstrated strong managerial potential

Key skills sought
- Leadership is crucial for this role
- Ability to unite, decide and delegate
- Ease with feedback, conflict management and change support
- Strong sense of responsibility and exemplary professional attitude

Completing your profile
- Excellent mastery of medical secretariat processes
- Patient service orientation and impeccable communication
- Organisation, rigour, stress resistance and sense of priorities
- Proficiency in IT tools and professional software
- Knowledge of the Swiss healthcare system.