Service Manager 80-100%

About the job

As a Service Manager, you are responsible for a stable, efficient and customer-oriented service operation. You control and monitor the agreed service deliveries based on defined SLA and KPI specifications and ensure their compliance. In doing so, you coordinate relevant ITIL processes such as Incident, Problem, Change and Release Management and work closely with customers, internal departments and external partners.

• Your tasks include analysing and optimising service and operational processes, identifying improvement potentials as well as suitable measures to increase service quality, customer satisfaction and efficiency. You create service reports, conduct regular service reviews and create transparency about service performance, risks and need for action.
• Furthermore, you manage suppliers and partners, coordinate escalations and ensure the sustainable resolution of disruptions. You support the planning of service budgets and resources and contribute to the further development of the service portfolio.
• With your service orientation, analytical thinking skills and communication strength, you make a significant contribution to high service quality and a trusting collaboration with customers, partners and internal stakeholders.

Your profile:

• Several years of experience in ICT service management
• Sound knowledge of ITIL and ITSM processes
• Experience in Incident, Problem, Change and Release Management
• Routine in managing SLA, KPI and service quality
• Experience with ITSM tools and service reporting
• Analytical, structured and solution-oriented working style
• Strong customer, service and stakeholder orientation
• Experience in supplier, budget and resource management
• Very good German skills as well as good English skills in spoken and written form
• Work location: Bern

Are you interested in the position? Then send your complete application documents (CV, diplomas, work certificates) by clicking on "apply for this position".

For further information, contact Corinne Hayoz by e-mail: corinne.hayoz@spie.com or by phone +41 58 301 18 23.

The masculine form applies to the feminine and other genders.

We do not cooperate with recruitment agencies for this vacancy.