Consultant, Senior Consultant or Manager – Digital Workplace & Change M/F

About the job

Company Description

Julhiet Sterwen, transformation consulting, was founded on a strong conviction: to generate sustainable results, strategies and transformations must simultaneously address the business, people and environment dimensions. This original and unique positioning, perfectly aligned with market needs, has enabled Julhiet Sterwen to become one of the leading consulting firms.

With a collective of 650 consultants, the firm supports more than 1500 clients from all sectors and sizes in adapting to economic, digital, ecological, social and societal changes.

Mission-driven company, and driven by its commitment to Consulting for Good, Julhiet Sterwen aims to generate a positive and lasting impact in all its actions and reflections.

Our firm stands out through a transversal organisational model, fostering a synergy of expertise within an open collaboration framework. We encourage collective initiative and autonomy through innovative projects driven by our consultants.

Job Description

As a consultant, senior consultant or manager Digital Workplace & Change, you support our clients in transforming their digital work environment and evolving the usages, behaviours and modes of collaboration that accompany it.

The role requires a good functional mastery of Digital Workplace environments, notably Microsoft 365, as well as strong expertise in change management, adoption and team support.

For Digital Workplace and Modern Work projects:

• Analyse user impacts related to changes in tools, devices, collaboration, document sharing, security and new working methods.
• Translate technological evolutions into concrete, simple and coherent usages for employees, managers and teams.
• Structure change management approaches using recognised methodologies, frameworks and tools: impact analysis, stakeholder mapping, engagement plans, readiness assessments, communication and training plans, adoption tracking and anchoring plans.
• Support sponsors and key stakeholders in their roles: message clarification, speech preparation, manager mobilisation and adoption risk monitoring.
• Design and facilitate workshops with the concerned populations to identify needs, pain points, current practices and new ways of working to implement.
• Support managers and teams in defining and adopting new work and collaboration standards.
• Design and produce professional, engaging and audience-appropriate communication and support materials: communications, guides, FAQs, tutorials, videos, demonstrations, training materials and manager kits.
• Prepare and deliver training, onboarding sessions, demonstrations and learning formats adapted to different user profiles.
• Develop and animate networks of relays, ambassadors or champions to promote autonomy and embedding of new practices.
• Monitor adoption, collect field feedback, identify obstacles and propose continuous improvement actions.
• Maintain a good mastery of Microsoft 365 features and evolutions, notably Teams, OneDrive, SharePoint, Outlook, Planner, Forms, Lists, Copilot and associated new usages.

For all types of projects:

• Conduct an analysis of the existing situation, stakeholders, impacts and project risks.
• Build and facilitate workshops with target populations to collect their needs, detect pain points and help them envision the target.
• Define a project and support approach adapted to different milestones and populations.
• Manage the implementation of change management actions and measure their effectiveness.
• Ensure structured stakeholder management, notably with sponsors, managers, project teams and senior stakeholders.
• Prepare governance materials, executive reports, recommendations and high-quality decision support elements.
• Work closely with IT, business, HR, Communication, Training, Security or Compliance teams depending on projects.
• Demonstrate a solid consulting posture, especially in complex, demanding or sensitive environments, maintaining a high level of quality, reliability and professionalism.

Internal development – Digital Workplace, Modern Work & GenAI:

• Contribute to the development of our Digital Workplace, Modern Work and GenAI offerings: monitoring, methods, content, use cases and market positioning.
• Represent our expertise to clients during pre-sales phases, presentations or events.
• Participate in internal knowledge sharing: feedback, methodologies, kits and tools to accelerate and improve our future projects.

Qualifications

• With a higher education degree (Master EPF, HEC or equivalent), you have at least 5 years’ experience in transformation projects, change management, Digital Workplace or IT project management, ideally in complex or regulated environments.
• You possess solid knowledge of new ways of working and Digital Workplace environments, notably Microsoft 365, Teams, SharePoint and Copilot. You understand the possibilities offered by these tools and especially how to translate them into concrete usages and practices for users.
• You master the main concepts, methodologies and tools of change management and know how to pragmatically adapt them to the client context. Knowledge of recognised frameworks such as Prosci / ADKAR, Kotter or equivalents is an asset.
• You have excellent written and oral communication skills and are able to produce clear, professional, engaging materials adapted to varied audiences, from employees to executives.
• Adaptable, rigorous and field-oriented, you are comfortable in demanding environments, with senior interlocutors and high quality standards. Your professional attitude, sense of service and ability to build trust with clients are essential.
• Previous experience in the banking or insurance sectors in Switzerland is an asset.
• You are mobile and available for assignments with our clients throughout French-speaking Switzerland, with regular on-site presence according to project needs.
• You work fluently in English.

Additional Information