ServiceNow Engineer AI & Automation 80-100%

Workload 80 - 100%

Employment Permanent position

Location St. Gallen, Zurich Airport

At Abraxas, we want to consistently embed AI in ServiceNow and further develop our platform as a central lever for innovation, automation, and efficiency.

You will shape the next generation of our ServiceNow platform – with generative AI, intelligent applications, autonomous agents, and automation that noticeably relieve employees and customers. To do this, you identify relevant AI use cases, develop prototypes, and together with the team, transform them into scalable, data-driven solutions for our customers and internal processes.

For St. Gallen or Zurich Airport, we are looking for a committed individual who actively brings together ServiceNow, AI, and automation and takes our platform to the next level.

Your role

• Identify, evaluate, and prioritise AI use cases within the ServiceNow platform
• Design, implement, and further develop AI-supported solutions, such as Virtual Agent, Predictive/Task Intelligence, and GenAI features (NOW Assist)
• Gather requirements from business units and customers and translate them into effective, practical solutions
• Further develop the ServiceNow architecture with a focus on automation, scalability, and AI
• Establish best practices, standards, and guardrails for the use of AI in ServiceNow

Promote structured, high-quality data as the basis for AI

• Conduct PoCs and pilot projects and gradually transition successful approaches into operations
• Transfer knowledge to the team and actively shape our AI strategy in the ServiceNow environment

Your profile

• Proven practical experience with AI functionalities in ServiceNow, such as Predictive/Task Intelligence (Machine Learning) or NOW Assist (GenAI)
• Several years of experience as a ServiceNow Engineer, Developer, or Consultant, as well as relevant certification
• Sound knowledge of key ServiceNow modules, such as ITSM, CSM, or ITOM
• Experience in process automation with workflows, Flow Designer, and IntegrationHub
• Analytical thinking and the ability to recognise potential for efficiency improvements through AI and automation
• Enjoyment of innovation, experimentation, and iterative approaches with a concrete implementation focus
• Good communication skills and a can-do attitude – you navigate confidently between business and IT
• Native-level German and business fluent English

Your benefits

• Active participation in shaping our AI initiative with high strategic relevance
• Lots of creative freedom and the opportunity to use new technologies early and meaningfully
• A motivated, collegial team with high quality standards and enthusiasm for innovation
• Exciting customers, challenging issues, and complex ServiceNow environments
• Up to 60% home office possible with a 100% workload
• Holiday purchase (2 weeks per year)
• 41-hour week with flexible working hours for a full-time workload
• At least 25 days of holiday per year
• 100% financial or time support for further training
• Free SBB half-fare travelcard subscription for all employees

To support our customers with future-oriented IT strategies, we rely on people who think along, take responsibility, and question the status quo. With us, you can actively develop ServiceNow further, bring in new ideas, and work with plenty of decision-making freedom in a modern, agile environment.

Become part of our #TeamAbraxas. You can expect a future-oriented working environment with modern workplace design, excellent transport connections, generous home office regulations, and excellent training opportunities.

We cultivate an open culture of addressing each other informally – so please feel free to send us your application directly using the informal form.