Receptionist (M/F) - Hôtel de la Cigogne

About the job

Company Description

The Hôtel de la Cigogne 5*, a Relais & Châteaux establishment, has 50 rooms, junior suites and suites, each decorated in a different style. This charming house features a traditional restaurant, a bar, as well as a magnificent lounge for meetings, cocktails, lunches and dinners accommodating up to 40 people.

We are proud to be one of the 580 Relais & Châteaux members, an international association of independent hotels and restaurants.

Job Description

AS A RECEPTIONIST

As the first point of contact for the guest, the Receptionist ensures the guests have a pleasant stay.

• Welcomes the guest, provides all information on stay conditions, formalities, prices, hotel amenities, products and any promotions.
• Ensures guest satisfaction,
• Monitors their arrival and departure and passes on useful information to other departments.

The main duties will be to:

• Ensure the physical and telephone reception of the hotel clientele
• Carry out check-ins and check-outs for individual or group guests according to current procedures and ensure the accuracy and reliability of the information collected
• Anticipate guest needs, respond to their requests, inform and advise them
• Promote the hotel’s products (restaurant, room categories)
• Manage invoices and payments
• Maintain constant communication with other departments

Qualifications

• With a hotel management background, you are characterised by excellent interpersonal skills, professionalism and organisational abilities.
• Your rigour, team spirit and experience in customer relations are your assets.
• Fluency in English is essential and a second language is desirable.
• Of excellent presentation, you have very good interpersonal skills and a friendly demeanour
• You have at least some prior experience in Reception.

Additional Information

• Special offers for your relatives;
• Preferential rates in several hotels worldwide;
• 5 weeks’ holiday and 6 public holidays per year;
• Equipped break room & provision of drinks;
• Gifts for events (birthdays, anniversaries…).