Customer Service Clerk 100%

About the job

We are an internationally active company engaged in the manufacture and distribution of shower walls, shower and bath tubs, as well as bathroom concepts.

As a company, we place the needs of our customers at the centre. This philosophy is reflected in the development, manufacture, and distribution of individual product solutions. Combined with first-class service expertise, we guarantee all our customers a tangible added value for unique bathroom and shower experiences.

To strengthen our team, we are looking immediately or by arrangement for a committed, reliable, and communicative personality who enjoys customer care and is confident and competent in internal sales in Switzerland.

Your Task

• Recording, processing, and accompanying customer orders in daily business
• Telephone and written customer advice with a service-oriented and friendly manner
• Support with technical customer concerns as well as in the spare parts area
• Coordination and alignment between customers, fitters, and internal departments
• Support with administrative tasks and general office work
• Independent planning, control, and monitoring of the daily assignments of our fitters and assembly partners throughout Switzerland, taking into account delivery dates, customer requirements, availability, and optimal utilisation
• Planning, management, and ongoing updating of orders and deployment plans in SAP Field Service Management (FSM), including digital handover to the fitters
• Ongoing maintenance of fitter profiles, qualifications, regional responsibilities, and feedback in the system
• Participation in a varied and dynamic working day with diverse subject areas

What You Bring

• Technical flair and enjoyment in finding practical solutions
• Enjoyment of structured and reliable clerical work
• Careful working style and a good eye for details
• Team spirit, helpfulness, and an open personality
• Ability to keep an overview even in hectic situations
• Flexibility and enjoyment of a varied working day
• Independent and solution-oriented working style
• Very good German skills in spoken and written form as well as good French skills for daily communication

What We Offer and How to Reach Us

We offer you a varied activity in a lively environment where initiative and independent work are appreciated. Contemporary employment conditions and social benefits as well as generous fringe benefits complete our overall package.

Have we aroused your interest? We look forward to receiving your application documents via the online application form on our homepage. Any questions? Ms Gina Rossel will provide clarity at the number 033 334 42 07.