Project Manager E-Commerce & Merchandising (80–100%)

About the job

Since 2009, GONSER AG has been very successful in Swiss online retail and has developed over the past years into a dynamic company with over 70 employees. On GONSER.CH, we offer a wide range of garden, home, and leisure products. Our recipe for success: fair prices, fast shipping, and a young, motivated team that provides our over 1,000,000 customers with straightforward service every day.

Due to continuous growth, we are immediately looking to strengthen our team with a proactive, customer-oriented, and analytical personality for the role of

Project Manager E-Commerce & Merchandising (80–100%)

Do you know what makes a good product presentation in an online shop and want to measurably improve it with data, automation, and new tools? Do you like to contribute your own ideas and implement them independently? Then you are exactly right with us.

As Project Manager E-Commerce & Merchandising, you will further develop product discovery and the presentation of our product content in the webshop. You optimise search, filters, and product recommendations based on data and tests, automate content processes, and examine where new tools and AI can advance us. You drive your projects forward from idea to implementation, together with the involved departments. In day-to-day business, you support our Product Content Managers and thus recognise firsthand where processes can be improved. A versatile role with plenty of creative freedom and an enthusiastic team awaits you.

Your challenge

• Further development of a customer-friendly and sales-promoting product presentation in text and image
• Coordination of improvements to search, filters, product recommendations, and category structures
• Optimisation and scaling of processes for content creation, approval, and maintenance
• Introduction of new technologies, AI support, and automation solutions, as well as further development of existing solutions
• Further development of internal team reporting and derivation of concrete improvements from content and shop metrics
• Identifying optimisation potentials and independently managing projects in collaboration with the involved departments
• Contributing test ideas and accompanying A/B tests to optimise the Product Detail Pages

What matters to us

• You bring 2–3 years of experience in product content, merchandising, or UX in a digital environment, ideally in e-commerce
• You have already independently managed projects or subprojects and know how to clarify requirements and coordinate implementation
• You have a good understanding of customer experience and sales-oriented product communication and can empathise with the needs of our customers
• You think analytically and economically, can interpret data, and derive concrete optimisations. Experience with A/B testing is a plus
• You are interested in AI-supported tools and automations and recognise where they can sensibly support content processes
• You communicate clearly, work in a structured way, and can prioritise and advance joint solutions in collaboration with different departments
• You bring high initiative, independently recognise improvement potentials, and remain pragmatic and persistent in implementation
• You have basic knowledge of SEO and understand how product content and category structures are prepared in a search engine-friendly manner
• Knowledge of web analytics tools and experience with HTML are advantageous

Our offer

• The opportunity to shape exciting content in the long term and offer customers real added value
• A collegial team with short decision-making paths and flat hierarchies
• Attractive employee discounts on our range
• A modern workplace in the Lucerne area, only 15 minutes from the station (Hergiswil Matt)
• From 2028, we will work centrally in Lucerne, only a 10-minute walk from the station
• 5 weeks of holiday per year
• Flexible working with home office options and individually adjustable annual working hours

Curious? Then we look forward to your application!

For this position, we work with an external recruiting partner who handles the initial selection of applications. Please send your application by email to barbara.wieser(at)digitalheads.ch.