Customer Service Advisor / Service Advisor 100%

About the job

You understand cars. And you understand people.

Customer Service Advisor / Service Advisor (m/f/d) 100 %

Several positions in the Canton of Aargau | Start immediately

You keep an overview even when several customers want something from you at the same time, the workshop is full, and the next collection appointment is already due?

Then this position could be just right for you.

For several modern garage businesses in the Canton of Aargau, I am looking for experienced Customer Service Advisors and Service Advisors. We are seeking professionals who understand their craft, enjoy working with customers, and remain calm and solution-oriented even in hectic situations.

Your tasks

As a Customer Service Advisor, you are the important link between the customer and the workshop. You ensure that the customer knows what needs to be done to their vehicle and that the workshop can work efficiently.

Your tasks include:

• You welcome and assist customers personally, by phone, and digitally.
• You receive vehicles and create the corresponding repair and service orders.
• You coordinate appointments and ensure that the workshop is well utilised.
• You explain technical work clearly and inform customers transparently about costs and repairs.
• You identify additional service needs and address customers professionally about them.
• You assess repairs and can estimate how much time a job will require in the workshop.
• Thanks to your expertise, you can think along with technical questions and, if necessary, also make an initial diagnosis.
• You use modern digital tools and are open to new technologies and AI applications.

What you bring

You have completed training as an Automobile Specialist EFZ, Automobile Mechatronics Technician EFZ, or a comparable qualification in the automotive trade.

In addition, you already have experience in customer service or as a service advisor and are familiar with the processes of a Swiss garage business.

What is important to us:

• Experience in customer service or service
• Good technical knowledge in the automotive field
• Enjoyment in customer contact
• Confident and professional appearance
• Organisational talent and a structured way of working
• You keep an overview even under stress
• You enjoy working in a team and think solution-oriented
• Good German language skills

What to expect

You can expect modern garage businesses with varied tasks, direct customer contact, and responsibility. Depending on the business, you will encounter different brands, structures, and development opportunities.

If you want to contribute your experience in customer service and have no desire for stagnation, I look forward to your application.

Apply now – uncomplicated and quick.

Important: This position is explicitly not aimed at career changers. We are looking for a proven professional with automotive training, experience in customer service, and practical experience in the Swiss automotive industry. Applications from candidates with residence in Switzerland will be considered.