Second Training as Customer Service Assistant

About the job

100%

What to expect

• You will receive a six-month training that makes you confident step by step.
• You will get to know railway operations in practice combined with theory blocks.
• You will check tickets and be responsible for revenue protection.
• You are good at approaching people and remain calm even in hectic situations.
• You take on responsibility and become a point of contact on the train as an ambassador of SOB.
• You surprise our travellers with your good geographical knowledge and provide them with personal additional information.
• As a customer service assistant, you are deployed where our travellers need you.
• You are part of a team and help create impact with your daily commitment.
• During your second training, you receive a salary you can count on.

What you bring

• You enjoy contact with people and think in solutions, not problems.
• You like to contribute to the team, take responsibility and stay focused even when it gets hectic.
• You have completed a vocational training or A-levels and have curiosity for the travel and mobility world.
• You can calmly assess situations, communicate clearly and engage with people even in demanding moments. You appear friendly, attentive and authentic.
• You have language skills in German, both spoken and written, at level C1 and advantageously a second national language, or the willingness to learn it to level A2 within two years.
• You appreciate varied shifts and are willing to work on weekends.
• A category B driving licence is required to reach the workplace or you live in the immediate vicinity.
• Your debt enforcement register extract is free of entries and no older than 6 months.

What we offer

SOB maintains a function-based salary system that ensures internal pay equity.

With an employment level of at least 40%, you travel free of charge on public transport in 2nd class. Your relatives benefit from discounts when purchasing a GA. Not only that: after the first year of employment, we offer an attractive deal in Europe with the FIP (international discount card for railway staff) with discounts abroad.

At SOB, you work 41 hours per week with a 100% workload. You receive at least five weeks of holiday per year. With the bandwidth model, you can take additional days off.

Would you like more than five weeks of holiday? We offer the possibility of the bandwidth model. For 2% of your annual salary, you receive five additional days off credited, for 4% ten additional days off credited. The same applies the other way round: you can waive days off and receive more salary instead.

Do public holidays fall on a weekend? At SOB, these days are credited to you.

With us, you work along the most beautiful routes in Switzerland. On our long-distance lines, but also in regional passenger transport, you can enjoy breathtaking views with diverse landscapes.

We maintain a family-like atmosphere among each other. This also includes a company-wide informal "du" culture. We are proud of our values: fairness, reliability, appreciation, transparency and willingness to learn.

We cover 60% of the contributions to the pension fund, your share is 40%.

The health of our employees is our top priority. We promote physical and mental health at the workplace with various measures.

Salary continuation in case of illness and accident is 100% in the first calendar year. From the second calendar year, continuation is 90% for illness and 80% for accident.

Interested?
We look forward to receiving your complete application.

Note for recruiters: Unsolicited dossiers will not be considered.

Sacha Reichmuth
Team Leader Customer Service
+41 51 282 91 32

Michael Wyss
HR Department Manager
+41 58 580 73 01

Swiss Südostbahn AG
Bahnhofplatz 1a | 9001 St. Gallen
www.sob.ch