Rhätische Bahn AG (RhB)
Zürich
Yesterday
Product Quality Specialist (100%)
- Publication date:02 December 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Zürich
Job summary
Join the Glacier Express team, ensuring top-notch service! Be part of a dynamic environment with growth opportunities.
Tasks
- Monitor high service and quality standards in daily operations.
- Serve as the operational contact for quality and service matters.
- Plan and coordinate emergency services, documenting incidents.
Skills
- Experience in customer service and operational management is required.
- Strong organizational and planning skills are essential.
- Excellent communication and problem-solving abilities needed.
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About the job
- Ensuring and monitoring high service and quality standards in the daily operation of the Glacier Express
- Operational contact person for quality and service in daily business operations
- Planning, organizing, and ensuring the on-call service and coordination in case of disruptions and their logging/documentation
- Planning market research on the trains
- Processing internal and external customer feedback as well as implementing and coordinating guest surveys
- Ensuring material availability and functional control of the customer information system on board the trains.
- Creating monthly quality reports and preparing key figures
